Automation and AI
Automate the routine. Investigate the rest faster.
Rules across the whole platform: when an alert fires, a ticket changes or a device enrols, run a script, deploy software, raise a ticket or page someone. AI assist uses your own Anthropic key and never acts without a technician.
Triggers across everything
Alerts raised or cleared, tickets created or updated, metric thresholds, enrolments and schedules.
Safe by default
A dry-run mode, a run log per rule and loop protection.
On-call
A rota and paging for the alerts that cannot wait for the morning.
Your key, your control
AI is off until you add an Anthropic key, and every AI action is logged.
AI that investigates, then asks
On a "my computer is slow" ticket, the assistant finds the device and runs read-only checks: top processes, disk, uptime, pending reboots, recent changes and alerts. It writes an internal note with the likely cause and the evidence, and suggests fixes that a technician approves.
- Ticket triage and thread summaries
- Suggested replies, always as drafts
- Cost caps per ticket and per month
- Per-customer opt-out
See Tenvara running an MSP.
A 30 minute walkthrough on a call, with the real product and real questions. Bring the awkward ones about moving over, pricing and self-hosting.