Automation and AI

Automate the routine. Investigate the rest faster.

Rules across the whole platform: when an alert fires, a ticket changes or a device enrols, run a script, deploy software, raise a ticket or page someone. AI assist uses your own Anthropic key and never acts without a technician.

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An automation rule open in the editor: when it runs, for whom, its conditions and its actions

Triggers across everything

Alerts, tickets, projects, metric thresholds, enrolments, schedules and webhooks from other tools.

Safe by default

A dry-run mode, version history, an ask for approval step, failure alerts and loop protection.

On-call

A rota, Web Push and phone call paging with your own Twilio account for the alerts that need someone out of hours.

Your key, your control

AI is off until you add an Anthropic key, and every AI action is logged.

AI that investigates, then asks

On a "my computer is slow" ticket, the assistant finds the device and runs read-only checks: top processes, disk, uptime, pending reboots, recent changes and alerts. It writes an internal note with the likely cause and the evidence, and suggests fixes that a technician approves.

Ticket triage and thread summaries
Suggested replies, always as drafts
Cost caps per ticket and per month
Per-customer opt-out

A ticket with an AI investigation note: likely causes, evidence and suggested fixes

Your AI assistant, working inside Tenvara

Tenvara has an MCP server, so AI assistants that support MCP can search customers, work tickets, check devices, backups and alerts, and draft quotes as the person who connected them. They sign in with OAuth or a personal token, get only that person's permissions and customers, and every call is in the audit log.

Read only unless you allow more
Vault access is a separate choice
Turn off any tool or category

Start from a template, not a blank page

Rule templates cover the usual jobs, with ready-made New starter, Leaver, Shared mailbox request and Add to group rules that come with their own catalogue forms. Rules can start when a form is submitted or approved, wait until something happens or until a date, and be exported from one install and imported into another. On-call is one page in the Team area, with the rota, hand-overs and swaps, the pages and the hours, and who handles each queue out of hours.

Triggers, schedules and wait until
Microsoft 365 steps that each have their own approval and Undo
Version history and run log export
On-call calendar and on-call report

Wall screens that react

Open a screen in any browser and it shows your dashboards with your logo and live updates. A rule can put a message, an alarm, a dashboard, a picture or a camera over the screens you choose, for a set time, until the alert clears or until someone dismisses it, with sounds that keep to quiet hours. Anything that can call a web address can start one, so a doorbell can put the front door camera on the office screen.

Office and customer screens, with playlists and quiet hours
Pair a screen with a code that someone approves
Templates for a server offline alarm, a doorbell camera and a major incident

In the knowledge base

See exactly how it works

Form triggers and the ready-made starter and leaver rules Start rules when a form is sent or approved, test the answers in conditions and use them in steps, wait until a date, use the four ready-made form rules, and start rules from sales events. Microsoft 365 steps and the leaver bundle Create and change users, groups, teams and shared mailboxes from a rule, run a leaver's whole Microsoft 365 checklist in one step, and see and undo every change on the run. Templates, import and export Start rules from the gallery of ready-made templates, export rules as a file, and import them into Tenvara with every reference checked before anything is saved. Webhook triggers and inbound alerts Start a rule when another system calls its address, and turn alerts from Uptime Kuma, Datadog, Grafana, PRTG and other tools into Tenvara alerts by webhook or email. On-call rotas and paging Decide who handles each queue out of hours, set up on-call rotas, cover and escalation policies, work with an out-of-hours provider, see the on-call calendar and hours, swap turns and hand over, page someone by hand, and acknowledge, escalate, reassign or snooze pages. TV screens, doorbells and phone calls Put a message, an alarm, a caller card, a camera, a dashboard or a picture over your TV screens from a rule, start it from a doorbell or a phone call, and control sound, quiet hours, priority and dismissing. Tenvara TV overview and the browser screen What Tenvara TV is, how a wall screen runs in a web browser, what it shows, and how the parts (dashboards, playlists, screens, overlays, cameras and rules) fit together. Overlays and Send to screens Put a message, an alarm, a camera or a dashboard over your screens by hand with Send to screens, see and clear what is showing, group screens for rules, and understand priority, sound, quiet hours and what a customer's screen may show. The MCP server Connect AI assistants that support MCP to Tenvara, working as the person who connected them, with scopes, an audit of every call and tools you can switch off. Saved prompts, feedback and limits Caps and daily limits per person, thumbs up and down on AI answers, saved questions for Ask AI, AI in the article editor with its secrets check, and knowledge gaps from the chat bot. Integrations and the API Every integration Tenvara has, grouped by what it does and where it is set up, the integrations directory, IT Glue and Hudu sync, webhooks signed to the Standard Webhooks spec, API tokens, rate limits, what the server will fetch, and the developer reference.

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Step by step instructions for Automation and AI, with screenshots, in the knowledge base.

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Proxmox and Hyper-V, Docker hosts, virtual desktops, NAS, firewalls, web hosting, lines and print management.

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Tenvara is coming soon.

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