One agent. Every device. Everything you need to fix it.

Opening device web pages and forwarding ports Open the web page of a NAS, printer, switch, firewall or UPS from anywhere through an agent on its network, with no VPN and nothing installed on the device, and forward a port for SSH, remote desktop or a SQL client. Who can, what is allowed and how sessions end. Who updates a device: Tenvara, the device itself, or nobody Say who keeps each device up to date, so vulnerabilities alert only where someone can act. Devices that update themselves get one alert when their own updating fails, appliances nobody can patch become one accepted risk with a review date. Device names, hostnames and renaming the computer The difference between the name you give a device and the computer's own hostname, how both show up and are found, group rules on either, and renaming the machine itself through its agent with an approval. Who is signed in and whether they are there See who is signed in to each computer and whether they are active, idle, locked or on a disconnected Remote Desktop session, every session on a server, the Last user and Session columns, and what you see before a remote session starts. Switching sessions and Remote Desktop users Open the session of a user who is on Remote Desktop, pick a session when several people are signed in, move a live session to another user's desktop from the Sessions menu without reconnecting, and bring a disconnected session to the screen. Ctrl+Alt+Del in a remote session When the Ctrl+Alt+Del button works in a remote session, how the device page shows which Windows policy blocks it, how to allow it in Group Policy or from the device page through approval, and how to sign in when it stays blocked. The windows and notifications people see on their computers The consent, restart, update, administrator rights and message windows and the notifications the agent shows people at their computers, the options that shape them for everyone, a customer, a site or a device group, the live preview, and sending a test to a device. Print labels and unique asset tags Print QR labels for one device or many on A4 sheets or a label printer roll, what the code opens and why it holds nothing secret, and how asset tags stay unique within each customer. How Tenvara decides what reaches someone The checks every alert and detection passes before anyone is told: a short wait, your own work, planned states and maintenance, one cause one alert, learning periods, and what Critical means. How did it end? Closing alerts and the noise figures The five outcomes every close asks for, what reopens and what stays closed within 7 days, the 30-day noise figures on Alert types and security rules, automatic lowering with Undo, and the weekly noisiest five. Policies and where settings come from See every module's policy for a customer, site, device group or device in one Policies tab, understand which level wins, and compare customers in Settings > Policies. Supported systems The versions of Windows, macOS and Linux the agent runs on, which Windows versions use the Lite agent, which part of the agent runs where, and what happens on a machine that is too old. Older Windows and the Lite agent Windows 7 SP1, 8.1, Server 2008 R2 SP1, 2012 and 2012 R2 run the Lite agent. How to install it, what it reports, what you can do on those devices, what is not available and why, and the end-of-support warning. The desktop viewer Install the desktop viewer on Windows or Linux, open remote sessions in a window of their own with the whole keyboard, files, a terminal and the session's ticket work, set which server it trusts, and keep it up to date. The Toolbox, Terminal and your default viewer Choose where Remote in opens for you and for your team, open a terminal on any computer, and reach background tools, scripts and quick actions from the Toolbox. Server sets Keep servers that do one job, such as domain controllers or the nodes of a cluster, from patching or going down at the same time. Make a set from a template, a rule or a suggestion, see who goes when on the calendar, and read how serious an outage is by how much of the service is left. Hardware refresh verdicts and asset cost How Tenvara works out a device's real age, decides between Replace now, Plan for replacement and Fine, and writes a purchase cost down to a book value you can report on. What raised an alert, and fixing it from the alert Read Raised by on any alert to see the exact record behind it, run the fix its module offers with a preview first, and choose which alert types offer, suggest or run their fix by themselves. Alert types See every kind of alert Tenvara can raise with its noise over 30 days, turn a type or a whole group off or on, overall or for one customer, with an end date and a reason, undo an automatic lowering, and choose whether each type makes tickets. Quiet monitoring and onboarding findings How Tenvara stays quiet about normal things, handles offline devices, checks that only fit some machines and checks that could not run, and turns a new customer's first scans into one report. Agent updates and release channels How new agent releases reach your devices from the release feed, with stable and beta channels, a pilot ring and soak, halts, pins and maintenance windows. File transfer, recording and background tools Work on a device without taking over its screen: a terminal, files both ways, processes, services, event logs, the registry, scheduled tasks and installed software, plus recorded sessions you can play back. The tray app What the people at a managed computer get from the agent's tray icon: report a problem, my requests, your own menu entries, the App store, computer details, remote help and messages, and how to set it up. Device lifecycle, retire, replace and stale devices Put a device into maintenance mode, retire it with a disposal certificate, move a user's work to a replacement, merge duplicates, review stale devices, follow pending uninstalls and report uptime. Mobile device management Manage your customers' iPhones, iPads and Android phones from Tenvara with policies, apps, enrolment links and actions such as lock, lost mode and wipe, beside the phones Intune manages. Network discovery and topology Make an agent at each site the network probe, scan its subnets, see each machine joined up with everything Tenvara already knows, adopt or ignore what is new, and read the site's topology map. SNMP monitoring and traps Poll switches, firewalls, access points, UPS units, printers and other network kit over SNMP v2c or v3 through the site's probe, with editable vendor templates, alerts and trap rules. Domain and SSL monitoring Watch every customer domain's registration, expiry, name servers and mail servers, and check the certificates on their websites, webmail, gateways and VPN portals.