Reporting and billing
Show customers the work. Bill for every seat.
Branded monthly reports built from real data, internal reports on utilisation and profitability, and licence sync that keeps what you bill in step with what you buy.
Customer reports
Tickets and SLA, patch compliance, backup success, security findings and Microsoft 365 posture as a PDF.
Internal reports
Technician utilisation, time and billables, SLA breaches and profitability per customer.
Satisfaction and NPS
Ratings after tickets and chats, with the poor ones listed to follow up.
Licence sync
Pax8 first, then Partner Center, with manual entry for anything else.
Licences, costs and billing in one place
Subscriptions are matched to customers and catalogue items, synced nightly and compared with what each tenant has assigned. Unused seats, over-assignment and seats that never made it into billing are flagged with their monthly cost.
- Nightly and on-demand sync with a change log
- Subscriptions feed contract lines
- Alerts for commitment ends and unbilled seats
See Tenvara running an MSP.
A 30 minute walkthrough on a call, with the real product and real questions. Bring the awkward ones about moving over, pricing and self-hosting.