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Sales, billing and reporting

Bill for every hour, seat and call. Show customers the work.

A CRM with your own mailbox on every timeline, quotes and proposals, native invoicing in any currency from contracts, time, projects, licences, calls and expenses, payments and accounting sync with your own Xero, QuickBooks, Stripe and GoCardless accounts, procurement and stock, and branded reports and presentations built from real data.

Invoices and credit notes with what is owed, overdue and in draft

Invoices that build themselves

Contracts, licences, resold services, calls, ticket and project time, milestones, expenses and quotes billed once, on a schedule you set.

Paid on time

Card autopay through Stripe, Direct Debit through GoCardless, credit control with statements, promises to pay and an account on stop.

A CRM built in

Your own mailbox logged on every timeline, scored leads, sequences, marketing that respects consent and a forecast with commit and best case.

Reports and presentations

Tickets and SLA, patching, backup, security and Microsoft 365 posture as a branded monthly PDF, or a deck you present.

A CRM that already knows your customers

Each salesperson connects their own Microsoft 365 mailbox, and emails and meetings with contacts and leads land on their timelines by themselves, private until shared and never in the service desk. My sales day lists every sales task due across leads, contacts, customers and deals. Leads are scored and shared out by rules, sequences follow up from your own mailbox and stop when someone replies, and Account management suggests opportunities from what you already know: hardware past warranty, licences ending, a spike in tickets.

  • A forecast with commit and best case, and a Sales meeting dashboard
  • Marketing lists that leave out anyone without consent, and newsletters with one-click unsubscribe
  • An Outlook add-in for your salespeople
  • Import from Zoho CRM, HubSpot or Pipedrive

Quotes, proposals and contracts

Build proposals from blocks with interactive pricing, send them as a web page your customer can comment on, and collect advanced electronic signatures with a code before signing, signers in order and an audit certificate anyone can check on your portal's verify page. Engagement signals show who opened what. Acceptance sets up the contract, the project, the purchase orders and the invoice draft.

  • A proposal builder with a content library and your brand
  • Package cards and quantity choices the customer picks
  • Approval before sending by value, margin or discount
  • Contracts with included hours, all-you-can-eat per user and renewals
A quote with sections, line items and monthly and one-off totals

Invoicing that knows what you did

Invoice runs gather everything billable for the period, you review and approve, and invoices go out in order with gap-free numbers, each country's tax and wording, and PDFs in your layout. Billable units are counted every day, so a contract line follows the real number of devices, users or seats.

  • Invoice runs, scheduled or by hand
  • Billable units with drift alerts
  • Credit, write-offs and invoice queries through approvals
  • E-invoices as UBL, CII and Factur-X
  • Xero and QuickBooks Online both ways
Invoices and credit notes with their status and totals

Resold services with notice dates and price rises

Record what you resell from suppliers: broadband and leased lines, VoIP, SIP trunks, licences bought elsewhere, hardware maintenance and hosting, each with its term, notice period, cost and sell price. Tenvara works out the notice deadline and the next renewal and warns you in good time. When a supplier puts the price up, see what it does to your margin and pass it on in one step: the customer's price changes from a date and they are told by email, or you raise a quote.

  • A renewals calendar and a Home block for notice deadlines
  • Price rules such as CPI plus a percentage every April, with a floor and a cap
  • Billed on the customer's contract at the price in force each day
  • CSV or Excel import with a dry run
Supplier contracts with the supplier, customer, notice deadline, renewal, cost and sell price

Bill calls without a spreadsheet

Call records come in by upload, by email, from a server or as each call ends, and no call is counted twice. A number plan types every number and gives it a destination, rate cards price it by destination and time band, and bundles take the inclusive minutes off first. Each customer's month shows charge, cost and margin, and the charges land on the invoice with an itemised call bill as PDF and CSV, which the customer also sees in the portal.

  • Cost cards per carrier, and sell cards or plans
  • Calls with no price hold the invoice until they are fixed
  • Usage and toll-fraud alerts
  • Part of the Telephony and connectivity module

From quote to purchase order to stock

An accepted quote raises the purchase orders. Stock arrives into an office or a van, serial numbers follow the hardware onto the customer's device, and supplier invoices are matched. Distributor price feeds keep your catalogue current with your own Ingram Micro, TD SYNNEX, Pax8 and other accounts.

  • Purchase orders from quotes
  • Stock per location and van, with reorder levels
  • Serials and warranty on the device record
Stock on hand by location with value and reorder status

Licences, costs and billing in one place

Subscriptions are matched to customers and catalogue items, synced nightly and compared with what each tenant has assigned. Unused seats, over-assignment and seats that never made it into billing are flagged with their monthly cost.

  • Nightly and on-demand sync with a change log
  • Subscriptions feed contract lines
  • Only current subscriptions, with ended ones a click away
  • Alerts for commitment ends and unbilled seats
Licence subscriptions with billed, cost and margin

Reports for customers and for you

Branded monthly reports from real data with your own commentary, internal reports on utilisation and profitability, a hardware refresh report, a report builder with period comparison and Excel export, dashboards you lay out yourself, business review packs, and screens on the wall with playlists. Reports can go to contacts on a schedule.

  • Monthly customer reports as a PDF
  • Your own dashboards and Home layout
  • Satisfaction, NPS and testimonials with consent
The satisfaction report with scores and customer comments

Walk the customer through it

Turn a business review, an AI readiness assessment or a new customer's onboarding findings into a presentation, with the figures frozen as they were when you made it. Pitch it at the board, the IT contact or everyone, edit the slides and speaker notes, and present from a presenter view with the next slide, your notes and a timer. Download it as a PDF in your brand's colours or as an editable PowerPoint file, and publish the approved deck to the customer's portal.

  • Margin and other internal facts stay out of the customer's copy
  • Ends with what you propose, the price and the timeline
  • Agreed lines become a quote draft, declined ones a sign-off
  • A draft until someone allowed approves it

In the knowledge base

See exactly how it works

My sales day and activities Log calls, meetings, emails, notes and tasks on leads, contacts, customers and deals, read one timeline per record, and work through every sales task due on My sales day. My mailbox and sales email Connect your own Microsoft 365 mailbox so emails and meetings with contacts and leads land on their timelines, send sales email from your own mailbox with templates, tracking and a booking link, and keep it all out of the service desk. Lead scoring, assignment and the board Score every lead on how well it fits and how engaged it is, share new leads and enquiries out by rules, and move leads through your statuses on the leads board. Sequences Follow up with emails, calls and tasks a few working days apart, sent from your own mailbox, that stop by themselves when the person replies, books a meeting or unsubscribes. Marketing: consent, lists and attribution Keep a consent record for every contact and lead, a suppression list nobody is ever marketed to, marketing lists that leave out people without consent, and campaigns with attribution from source to won monthly recurring revenue. Forecast and sales reports Read the forecast with commit, best case and pipeline, make the manager's call on each deal against company, team and personal targets, see where deals stall, and run the Monday sales meeting from one dashboard and the report builder. The Outlook add-in Deploy the Tenvara add-in to your salespeople's Outlook, so from the email they are reading they see the sender's contact, lead, company and deals, log the email, and add a lead or a task. Importing from Zoho CRM, HubSpot or Pipedrive Bring your CRM's accounts, contacts, leads, deals, notes, calls, meetings, tasks and attachments into Tenvara from a Zoho CRM, HubSpot or Pipedrive export, and import spreadsheets of leads or deals with saved mappings and a dry run. Is it legally binding? What the law says about signing proposals, service agreements and sign-offs electronically, the levels of electronic signature, and what Tenvara records so each signature is an advanced electronic signature. Building a proposal Build a branded proposal the customer reads as a web page, from templates, blocks and your content library, with locked wording, merge fields filled from live customer data, AI help with the words and your brand's look. Proposal pricing, signing and tracking Packages and quantity choices the customer changes on the page, the customer's web page with comments and forwarding, signing with emailed codes and advanced electronic signatures anyone can verify, and engagement signals, reminders and the Proposals list. Invoice runs Build a month's invoices in one go, review them with the warnings Tenvara raises, approve, issue, post and send them, or let a scheduled run do it for you. Credit control and statements Keep on top of what customers owe with credit limits, payment terms, credit control notes and promises to pay, statements and the aged debtors report. Billable units, prepaid hours and price uplifts Bill per device, user or seat from daily counts with drift alerts, sell blocks of prepaid hours, and raise prices once a year with notice letters. Taking payments and autopay Take card payments with your own Stripe account and Direct Debit with your own GoCardless account, let customers save a card for autopay, and record bank transfers. Xero and QuickBooks Connect your own Xero or QuickBooks Online organisation so issued invoices and credit notes post to your ledger and payments made there come back to Tenvara. Supplier contracts Record what you resell from suppliers, such as phone systems, broadband, leased lines and hosting, with notice deadlines and renewals worked out for you, a renewals calendar, a CSV or Excel import, billing on the customer's invoices and alerts. Supplier price changes and passing them on Record a supplier's price change from its date, set yearly price rules such as CPI plus 3.9% every April with a floor and a cap, see what each rise does to your margin, and pass it on to the customer by email or with a quote. Call records and sources Bring call records in from uploaded or emailed files, a carrier's SFTP or FTPS server, the push API or a webhook, map the columns with the wizard, route one carrier account's calls to many customers, and fix rows that could not be read. Rate cards and bundles Cost cards for what carriers charge you and sell cards or plans for what customers pay, with time bands, connection fees, minimums and increments, price versions from a date, rate file import, the price check, and bundles of inclusive minutes with rollover. Call charges on invoices How rated calls bill on the customer's contract with the invoice run, the line layouts, the itemised call bill as PDF and CSV with optional number masking, late call records, line rentals from supplier contracts, and account codes. Purchase orders Raise purchase orders by hand or from a quote, ticket, project or the reorder list, get large ones approved, send them by email or through a distributor, and follow them until everything arrives. Stock locations and vans Keep stock in the office, in engineers' vans and at customers' sites, with reorder points, counts, moves, units given to customers and low stock alerts. Monthly customer reports How monthly customer reports are made, reviewed, given your own note and recommendations, emailed and published to the portal. Presentations Turn a customer's figures into a slide deck, from a business review or monthly service review to a security, backup assurance, hardware refresh or project close deck, choose who it is written for, edit the slides and speaker notes, and approve it before it leaves the team. Presenting, publishing and the ask Present a deck with a presenter view, notes and a timer, download it as a PDF or an editable PowerPoint file, publish it to the customer's portal or email it, and record what the customer agreed to and declined.

Tenvara is coming soon.

We're inviting MSPs to the beta in small groups. Apply to join, or get launch updates by email and hear first when pricing is announced.