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Documentation

Customer documentation and credentials, where the work happens

Per-customer documentation and a credentials vault that live with the customer, plus your own internal knowledge base. The device page shows its docs and credentials, and a ticket suggests the articles that fit.

Customer documentation with structured records

Structured records

Templates for network, Wi-Fi, Microsoft 365, applications, vendors, backup and site access.

Credentials vault

Encrypted at rest, revealed on click, with a full audit of who viewed what.

Internal knowledge base

Folders, tags, version history and review dates for your own processes.

Published to the portal

Share chosen articles with the customer through their portal.

A vault your auditors will like

Passwords, TOTP seeds and licence keys are encrypted at rest and only shown on click. Every reveal is recorded with who, what and when, and access follows roles.

  • Live TOTP codes
  • Role-based access
  • Every reveal audited
The credentials vault with an audit trail

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