Compare: Documentation and passwords
IT Glue alternative: Tenvara
IT Glue is one of the best known documentation tools for MSPs, holding runbooks, customer assets and passwords, and syncing with your PSA and RMM. MSPs look at Tenvara when they want documentation to live in the same app as their tickets, devices and alerts, rather than kept in step through integrations. Articles, structured records and credentials link straight to real customers, sites, devices and tickets.
The tool today
What IT Glue does
IT documentation and password management for MSPs, with flexible assets and PSA and RMM sync. Made by Kaseya. This is how the vendor describes it, in our words.
- Structured documentation with flexible assets for any kind of item you track.
- Relationships that link related items, so information sits side by side.
- Password management with a one-time password generator, browser extensions and an audit trail.
- A knowledge base and SOPs, with an AI SOP generator that captures steps as you work.
- Over 60 native integrations with PSA, RMM and backup tools, plus a public API.
- Add-ons: Network Glue for network discovery and password rotation, and MyGlue for end users.
Side by side
Tenvara vs IT Glue
The documentation and password jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as a service desk, RMM and backup, in the same app.
Knowledge base with folders and versions
Knowledge base and SOPs
Structured customer records from templates
Flexible assets
Relationships between items
Relationships
Folders with access per folder
Folder security for groups and users
Records kept up to date from live data
Microsoft 365 and Active Directory user sync
IP addresses, diagrams and racks
Subnets as LAN assets, diagrams in Network Glue
Credentials vault with two-factor codes
Password manager with OTP generator
Audit of who saw which password
Immutable audit trail
One-time password links
Password SafeShare, time limited or one view
Browser extension with autofill
Chrome, Edge and Firefox; fills logins and OTP codes
Expirations in one list
Global Expirations list
Help articles for customers
MyGlue for end users
Network discovery
Sold separately as Network Glue
Password rotation
Sold separately as Network Glue
Password manager for your customers' staff
Sold separately as MyGlue
BitLocker recovery keys
Synced from Intune, with Network Glue
Also in Tenvara
What else you get with Tenvara, in the same app
PSA and service desk
Separate product: Autotask PSA or Kaseya BMS
Remote monitoring and alerts
Separate product: Datto RMM or VSA
Endpoint, server and VM backup
Separate products: Datto SIRIS, ALTO and Endpoint Backup
Microsoft 365 management
Separate product: Datto RMM, which manages Microsoft 365
Microsoft 365 backup
Separate product: Datto SaaS Protection
Remote access
Separate product: Datto RMM or VSA
Patching
Separate product: Datto RMM or VSA
Security monitoring
Separate products: Datto EDR and RocketCyber MDR
Cyber Essentials readiness
Separate product: Compliance Manager GRC
Add-on means the vendor sells it as a separate product or paid extra. IT Glue details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running IT Glue pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from IT Glue
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Import from IT Glue
Add your IT Glue export, then choose what to bring across for each kind of record and each company. Passwords go straight into the vault, and articles keep your folders or go into one you pick. A dry run reports on every kind, with the folder tree, before anything is created.
Importing from IT Glue and Hudu -
2
Map flexible assets to templates
Records map into your templates as they come in. Change the eight built-in templates to suit you, and add templates for anything else.
Record templates -
3
Deploy the agent
Install the agent so devices appear with their hardware and software, ready to link credentials and records to.
Installing the agent -
4
Link credentials to devices
Link imported credentials to the devices they belong to, and tidy the articles your team uses most.
The credentials vault -
5
Run both, then switch
Keep IT Glue read-only while the team works from Tenvara, then cancel once everything you use is across.
IT Glue pricing
IT Glue publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
IT Glue vs Tenvara: FAQ
Each secret is encrypted with AES-256-GCM under its own key, secrets stay out of lists and search, and every reveal, copy and two-factor code is logged. Reveals are rate limited per person.
They can read articles you publish to the customer portal, in its Help centre. A record shows there only with the fields you choose, and credentials stay with your team.
On the device page. Credentials linked to a device show in its Documentation section with reveal and copy buttons, and each reveal and copy is logged.
Give each article an owner and a review date. Owners get a reminder when a review is due, and the Review due list shows everything overdue or expiring.
Yes. Add your IT Glue export and choose what to bring across, kind by kind and company by company. Organisations, locations, contacts, configurations and documents map into Tenvara and its templates, passwords go straight into the encrypted vault, and each run gives a report per kind. It is safe to run again with a newer export, so you can catch up while both run side by side.
More documentation and password comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with IT Glue before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. IT Glue is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- IT Glue home page
- IT Glue features
- IT Glue pricing
- Kaseya 365 Ops
- Kaseya 365 Endpoint
- Kaseya 365 User
- Datto RMM Microsoft 365 integration (help)
- Compliance Manager GRC
- IT Glue folder permissions
- IT Glue Password SafeShare (help)
- IT Glue global lists and expirations (help)
- IT Glue LAN subnets (help)
- IT Glue browser extension quick guide (help)
- IT Glue BitLocker recovery keys (help)