Compare: PSA and service desk
Kaseya BMS alternative: Tenvara
Kaseya BMS is a cloud PSA that brings the service desk, projects, finance, CRM and HR into one system, usually alongside Kaseya VSA or Datto RMM. Kaseya still supports BMS and points customers towards Autotask as its main PSA. MSPs look at Tenvara when they want the service desk and the RMM, backup and Microsoft 365 tools in one app, with one agent.
The tool today
What Kaseya BMS does
A cloud PSA covering service desk, projects, finance, CRM and HR. Made by Kaseya. This is how the vendor describes it, in our words.
- A service desk with ticket automation, escalation and AI summaries.
- Project management with progress and resource tracking.
- Finance with contracts and automated billing for time, expenses, products and recurring services.
- CRM with opportunities and quotes, including distributor pricing integrations.
- A client portal where customers track their tickets, contracts and invoices.
- HR, reporting and a dedicated API for integrations.
Side by side
Tenvara vs Kaseya BMS
The PSA and service desk jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as RMM, backup and Microsoft 365 management, in the same app.
Service desk with automation
Ticket automation and escalation
Client portal
Tickets, contracts and invoices
Time and expenses
Time and expense tracking
Contracts with included hours
Contracts and automated billing
Quotes
CRM quotes with distributor pricing
Scheduling and dispatch
Resource scheduling and allocation
Billing and invoicing
Automated billing for every billing type
Project management
Projects with resource allocation
Ticket categories
Issue types with sub-issue types
On-hold statuses that pause the SLA
Waiting for Customer time left out of resolution time
Also in Tenvara
What else you get with Tenvara, in the same app
Remote monitoring and alerts
Separate product: Kaseya VSA or Datto RMM
Endpoint, server and VM backup
Separate products: Datto SIRIS, ALTO and Endpoint Backup
Microsoft 365 management
Separate product: Datto RMM, which manages Microsoft 365
Microsoft 365 backup
Separate product: Datto SaaS Protection
Remote access
Separate product: Kaseya VSA or Datto RMM
Patching
Separate product: Kaseya VSA or Datto RMM
Credentials vault
Separate product: IT Glue
Security monitoring
Separate products: Datto EDR and RocketCyber MDR
Cyber Essentials readiness
Separate product: Compliance Manager GRC
Compliance programmes
ISO 27001, ISO 9001, UK GDPR and Cyber Essentials programmes with policies, risks and evidence Guide
Separate product: Compliance Manager GRC
Add-on means the vendor sells it as a separate product or paid extra. Kaseya BMS details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running Kaseya BMS pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from Kaseya BMS
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Import your customers, sites and contacts
Import customers, sites and contacts from a CSV export, with a dry run first. Contact email addresses matter, as incoming mail is matched on them.
Importing from CSV -
2
Recreate contracts
Add each customer's monthly fee, included hours and overage rate as a contract, so time counts against it from day one.
Contracts and invoicing -
3
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in BMS while new ones land in Tenvara.
Email to ticket and alert rules -
4
Deploy the agent alongside your RMM
Install the Tenvara agent next to VSA or Datto RMM, so monitoring, patching and remote control are ready before you switch.
Installing the agent -
5
Run both side by side, then switch
Run a billing cycle or two in parallel, compare Tenvara's invoice run with your usual invoices, then switch off the old tools.
Kaseya BMS pricing
Kaseya prices BMS by quote.
Tenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
Kaseya BMS vs Tenvara: FAQ
Kaseya says BMS remains supported, while Autotask gets most of its new development. If you are planning a move anyway, it is a good moment to compare options.
Each customer has a contract with a monthly fee and included hours, overage or prepaid blocks. Invoice runs bill contracts, licences and time as invoices you review and send, synced to Xero or QuickBooks Online if you connect them, and paid by card or Direct Debit through your own Stripe or GoCardless account.
Yes. Customers accept a proposal with an e-signature, and acceptance can set up the contract, the ticket and an invoice for the one-off items.
Yes. Point new mail at Tenvara, finish open tickets in BMS, and run a billing cycle or two in parallel before you switch.
Yes. Export your customers, sites and contacts to CSV and import them in Settings, Migration, with column mapping, a dry run first and undo if you need it.
More PSA and service desk comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with Kaseya BMS before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. Kaseya BMS is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- Kaseya BMS product page
- Kaseya BMS features
- Welcome to Kaseya BMS (help)
- BMS client portal access (help)
- BMS quoting integrations (help)
- Upgrading from BMS to Autotask (help)
- Kaseya VSA and Datto RMM
- Kaseya 365 Endpoint
- Kaseya 365 User
- Kaseya 365 Ops
- Datto RMM Microsoft 365 integration (help)
- Compliance Manager GRC
- Datto BCDR (SIRIS)
- BMS issue types (help)
- How BMS SLA events work (help)