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Compare: PSA and service desk

Autotask PSA alternative: Tenvara

Autotask PSA, now part of Kaseya, is a widely used cloud PSA that runs the service desk, projects, contracts and billing for many MSPs, often paired with Datto RMM. MSPs look at Tenvara when they want the service desk, RMM, backup and Microsoft 365 work in one app, with one login and one agent.

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Tenvara: PSA and service desk

The tool today

What Autotask PSA does

A cloud PSA for service desk, projects, contracts, billing, CRM and procurement. Made by Kaseya (Datto). This is how the vendor describes it, in our words.

  • Service desk with email to ticket, SLAs, change management and a client access portal.
  • Time and expense tracking against tickets and projects.
  • Project management with phases, tasks, budgets and reporting.
  • Contracts, billing automation, multi-currency and a QuickBooks integration.
  • CRM with opportunities, quoting, inventory and procurement.
  • LiveReports, dashboards, workflow automation and a native mobile app.

Side by side

Tenvara vs Autotask PSA

The PSA and service desk jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as RMM, backup and Microsoft 365 management, in the same app.

Tickets with SLAs

Tenvara Yes

Response and resolution targets per priority Guide

Autotask PSA Yes

Service level agreement management

Email to ticket

Tenvara Yes

Microsoft 365 support mailboxes, with a mail log Guide

Autotask PSA Yes

Email to ticket processing

Time and contracts

Tenvara Yes

Time against tickets, included hours and overage Guide

Autotask PSA Yes

Time tracking, contracts and billing

Client portal

Tenvara Yes

Tickets, approvals, quotes, reports and help articles Guide

Autotask PSA Yes

Client Access Portal

Quotes

Tenvara Yes

Proposals from your catalogue, signed online Guide

Autotask PSA Yes

Native quotes tied to opportunities

Change management

Tenvara Yes

Risk, customer approval, a change calendar and reviews Guide

Autotask PSA Yes

Change requests with change advisory boards

Timesheet approval

Tenvara Yes

Weekly timesheets submitted and approved Guide

Autotask PSA Yes

Timesheets submitted to an approver

Workflow automation

Tenvara Yes

Rules across tickets, alerts and devices Guide

Autotask PSA Yes

Automated processes and notifications

Mobile app for technicians

Tenvara Yes

iOS and Android, phones and tablets Guide

Autotask PSA Yes

LiveMobile for iOS and Android

Invoicing and billing

Tenvara Yes

Invoice runs from contracts, time and licences Guide

Autotask PSA Yes

Contract management and billing automation

Project management

Tenvara Yes

Phases, tasks, timelines and budgets Guide

Autotask PSA Yes

Phases, tasks, deadlines and budgets

Inventory and procurement

Tenvara Yes

Suppliers, stock and purchase orders from quotes Guide

Autotask PSA Yes

Quote, purchase and track product orders

Information requests and conditional forms

Tenvara Yes

Conditional forms, tables and secrets to the vault Guide

Autotask PSA Yes

Client Portal request types with set questions

Ticket categories

Tenvara Yes

Three levels deep, required per queue or ticket type Guide

Autotask PSA Yes

Issue and sub-issue types, required by a setting

On-hold statuses that pause the SLA

Tenvara Yes

A reason and a date, pausing only the SLA clocks you choose Guide

Autotask PSA Yes

SLA paused while a ticket is Waiting Customer

Outlook add-in

Tenvara Yes

Pane with the sender's contact, deals and tasks; log the email Guide

Autotask PSA Yes

MS Outlook Extension for email, time, contacts and calendar

Also in Tenvara

What else you get with Tenvara, in the same app

Remote monitoring and alerts

Tenvara Yes

Device health, checks and alerts by policy, on one agent Guide

Autotask PSA Add-on

Separate product: Datto RMM or VSA

Endpoint, server and VM backup

Tenvara Yes

Image, folder and Hyper-V or Proxmox VM backups Guide

Autotask PSA Add-on

Separate products: Datto SIRIS, ALTO and Endpoint Backup

Microsoft 365 management

Tenvara Yes

Every customer tenant, its users, licences, starters and leavers Guide

Autotask PSA Add-on

Separate product: Datto RMM, which manages Microsoft 365

Microsoft 365 backup

Tenvara Yes

Mail, OneDrive, SharePoint and Teams backed up and restored Guide

Autotask PSA Add-on

Separate product: Datto SaaS Protection

Remote access

Tenvara Yes

Control a device's screen from the browser, with every session logged Guide

Autotask PSA Add-on

Separate product: Datto RMM or VSA

Patching

Tenvara Yes

Operating system updates by policy in maintenance windows Guide

Autotask PSA Add-on

Separate product: Datto RMM or VSA

Credentials vault

Tenvara Yes

Encrypted logins and two-factor secrets, with every reveal logged Guide

Autotask PSA Add-on

Separate product: IT Glue

Security monitoring

Tenvara Yes

Security events from devices, Microsoft 365 and firewalls, with detections Guide

Autotask PSA Add-on

Separate products: Datto EDR and RocketCyber MDR

Cyber Essentials readiness

Tenvara Yes

Readiness per customer and a report for the customer or assessor Guide

Autotask PSA Add-on

Separate product: Compliance Manager GRC

Compliance programmes

Tenvara Yes

ISO 27001, ISO 9001, UK GDPR and Cyber Essentials programmes with policies, risks and evidence Guide

Autotask PSA Add-on

Separate product: Compliance Manager GRC

Add-on means the vendor sells it as a separate product or paid extra. Autotask PSA details come from the vendor's own website, see sources.

The one-app pitch

What else you'd replace

Most MSPs running Autotask PSA pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.

See every comparison

Switching

Moving from Autotask PSA

A calm move, not a big bang. Run both side by side until your team is happy.

How a gradual move to Tenvara works
  1. 1

    Import your customers, sites and contacts

    Export your customers, sites, contacts and contracts from Autotask as CSV files and import them in Settings, Migration. Tenvara reads Autotask's own export columns with a saved mapping, Verify checks the result and you can undo. Contact email addresses matter, as incoming mail is matched on them.

    Importing from other PSAs
  2. 2

    Check your contracts

    Imported contracts arrive as drafts, so nothing is invoiced twice. Check each one's monthly fee, included hours and overage rate, then make them active when you switch billing over.

    Importing from other PSAs
  3. 3

    Point your support mailbox at Tenvara

    Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in Autotask while new ones land in Tenvara.

    Email to ticket and alert rules
  4. 4

    Deploy the agent alongside Datto RMM

    Install the Tenvara agent next to your current RMM agent, so monitoring, patching and remote control are ready before you switch.

    Installing the agent
  5. 5

    Go live, then switch

    Run a billing cycle or two in parallel and compare Tenvara's invoice run with your usual invoices. The setup helper's go-live check confirms the essentials are in place before you switch off the old tools.

    Go-live and Health

Autotask PSA pricing

Autotask comes in Premium and Ultimate editions, priced on request from Kaseya.

Tenvara pricing

One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.

See pricing

Questions

Autotask PSA vs Tenvara: FAQ

Yes. Monitoring, patching, scripts, software deployment and remote control all run through the same Tenvara agent, in the same app as your tickets.

Each customer has a contract with a monthly fee and included hours, overage or prepaid blocks. Invoice runs bill contracts, licences and time as invoices you review and send, synced to Xero or QuickBooks Online if you connect them, and paid by card or Direct Debit through your own Stripe or GoCardless account.

Yes. Contacts sign in to the customer portal to raise and follow tickets, approve requests and changes, accept quotes, read help articles and download their monthly reports.

Yes. Finish open tickets in Autotask while new mail lands in Tenvara, run a billing cycle or two in parallel, then switch off the old tools.

Yes. Export your customers, sites, contacts, contracts and open tickets from Autotask as CSV files and import them in Settings, Migration. Tenvara reads Autotask's own export columns with a saved mapping, Verify checks the result and you can undo the import.

More PSA and service desk comparisons

Tenvara vs Atera An RMM and helpdesk platform priced per technician, with billing and patching. Compare Tenvara vs ConnectWise PSA A long-established PSA for tickets, projects, agreements, billing and sales. Compare Tenvara vs HaloPSA An all-inclusive PSA with ticketing, projects, billing, sales and stock at one price. Compare Tenvara vs Kaseya BMS A cloud PSA covering service desk, projects, finance, CRM and HR. Compare Tenvara vs SuperOps A unified PSA and RMM for MSPs, with projects, documentation, MDM and network monitoring. Compare Tenvara vs Syncro A combined PSA and RMM with invoicing, Splashtop remote access and Microsoft 365 tools. Compare

Tenvara is coming soon.

Apply for the beta to run Tenvara side by side with Autotask PSA before you decide, or get launch updates and hear first when pricing is announced.

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Comparison based on publicly available information as of September 2026. Autotask PSA is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.

Sources