Compare: PSA and service desk
Autotask PSA alternative: Tenvara
Autotask PSA, now part of Kaseya, is a widely used cloud PSA that runs the service desk, projects, contracts and billing for many MSPs, often paired with Datto RMM. MSPs look at Tenvara when they want the service desk, RMM, backup and Microsoft 365 work in one app, with one login and one agent.
The tool today
What Autotask PSA does
A cloud PSA for service desk, projects, contracts, billing, CRM and procurement. Made by Kaseya (Datto). This is how the vendor describes it, in our words.
- Service desk with email to ticket, SLAs, change management and a client access portal.
- Time and expense tracking against tickets and projects.
- Project management with phases, tasks, budgets and reporting.
- Contracts, billing automation, multi-currency and a QuickBooks integration.
- CRM with opportunities, quoting, inventory and procurement.
- LiveReports, dashboards, workflow automation and a native mobile app.
Side by side
Tenvara vs Autotask PSA
The PSA and service desk jobs that matter most, and how each product handles them.
Tickets with SLAs
Service level agreement management
Email to ticket
Email to ticket processing
Client portal
Client Access Portal
Quotes
Native quotes tied to opportunities
Remote monitoring and management
Datto RMM, a separate product
Workflow automation
Automated processes and notifications
Add-on means the vendor sells it as a separate product or paid extra. Autotask PSA details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running Autotask PSA pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from Autotask PSA
A calm move, not a big bang. Run both side by side until your team is happy.
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1
Set up customers, sites and contacts
There is no automatic import from Autotask, so add your customers, their sites and the contacts who raise tickets. Contact email addresses matter, as mail is matched on them.
Customers, sites and contacts -
2
Recreate contracts
Add each customer's monthly fee, included hours and overage rate as a Tenvara contract, so time counts against it from day one.
Contracts and the Xero export -
3
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in Autotask while new ones land in Tenvara.
Email to ticket and alert rules -
4
Deploy the agent alongside Datto RMM
Install the Tenvara agent next to your current RMM agent, so monitoring, patching and remote control are ready before you switch.
Installing the agent -
5
Run both side by side, then switch
Run a billing cycle or two in parallel, check the Xero export against your usual invoices, then switch off the old tools.
Autotask PSA pricing
Kaseya does not publish Autotask pricing. It comes in Premium and Ultimate editions, priced on request.
Tenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
Autotask PSA vs Tenvara: FAQ
Yes. Monitoring, patching, scripts, software deployment and remote control all run through the same Tenvara agent.
More PSA and service desk comparisons
See Tenvara next to Autotask PSA.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. Autotask PSA is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources