Compare: Billing, reporting and automation
PagerDuty alternative: Tenvara
PagerDuty is a widely used incident management platform that many MSPs rely on to wake the right engineer out of hours. Tenvara has on-call rotas, cover, escalation policies and paging built in, driven by the same alerts and tickets your team already works. For MSPs whose monitoring and service desk live in Tenvara, that removes a separate tool and a separate set of schedules.
The tool today
What PagerDuty does
Incident management and on-call paging with schedules, escalation and a large integration library. Made by PagerDuty. This is how the vendor describes it, in our words.
- On-call schedules with templates such as weekly hand-off and follow the sun.
- Escalation policies that page the next responder when nobody acknowledges.
- Notifications by phone call, SMS, email, push and messaging tools.
- A mobile app for responding to incidents.
- Hundreds of integrations with monitoring, chat and ticketing tools, and status pages.
Side by side
Tenvara vs PagerDuty
The billing, reporting and automation jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as a service desk, RMM and remote access, in the same app.
On-call rotas
Schedules with ready-made patterns
Cover and swaps
Overrides for sickness, holidays and swaps
Escalation policies
Escalate when nobody acknowledges
Pages from alerts and tickets
Through monitoring and ticketing integrations
Rules that page on any event
Event rules and integrations
Email, text, Teams and Slack
SMS, email and messaging tools
One-click acknowledgement
Acknowledge from its app and notifications
Page someone by hand
Create an incident by hand to notify on-call
Reassign and escalate
Reassign to a person or policy, or escalate
On-call report
Responder report with on-call hours
Mobile app for technicians
Respond from the mobile app
Phone call paging
Phone call notifications
Alerts from other tools
Hundreds of integrations
Out-of-hours handling
Support hours set urgency in and out of hours
Hand-overs between turns
Handoff notifications before a shift
Status pages
Status pages for stakeholders
Also in Tenvara
What else you get with Tenvara, in the same app
PSA and service desk
Not included; integrates with ServiceNow, Jira and Zendesk
Remote monitoring and alerts
Not included; takes alerts from monitoring tools
Remote access
Not included
Patching
Not included
Scripts
Separate product: PagerDuty Runbook Automation
Endpoint, server and VM backup
Not included
Microsoft 365 management
Not included
IT documentation
Not included
Add-on means the vendor sells it as a separate product or paid extra. PagerDuty details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running PagerDuty pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from PagerDuty
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Set up notification channels
Add Teams, Slack and text message channels, and have each engineer set how they want to be paged.
Notifications and channels -
2
Build your rotas
Recreate your PagerDuty schedules as rotas, with the same hand-over times and time zone.
On-call rotas and paging -
3
Add escalation policies
Set up levels and wait times, and choose a default policy for critical alerts and urgent tickets.
On-call rotas and paging -
4
Send test pages, then switch
Use Send a test page so everyone checks their phone, run both for a week, then turn off PagerDuty.
PagerDuty pricing
PagerDuty prices by quote, with some starting figures on its website. Check its pricing page for current prices.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
PagerDuty vs Tenvara: FAQ
In the inbox, on Home, or through a one-click link in the email, text, Teams or Slack message.
Critical alerts and tickets at your chosen priorities go through the default escalation policy, and any automation rule can page with its own policy, for example a critical ticket raised out of hours.
Yes. A rota can cover day and night, or only outside the business hours set for tickets. Hand-overs follow the rota's time zone, so the clocks changing leaves them where they are.
Yes. Pages go to the channels each engineer chose for on-call pages and ignore quiet hours, and anyone on approved leave is skipped so the next person covers.
More billing, reporting and automation comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with PagerDuty before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. PagerDuty is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- PagerDuty home page
- PagerDuty on-call management
- PagerDuty pricing
- PagerDuty Runbook Automation
- PagerDuty Process Automation pricing
- PagerDuty mobile app
- PagerDuty schedule overrides
- PagerDuty incidents
- PagerDuty reassign incidents
- PagerDuty responder insights
- PagerDuty dynamic notifications and support hours
- PagerDuty notification rules (handoff notifications)