Compare: PSA and service desk
HaloPSA alternative: Tenvara
HaloPSA is a popular, highly configurable PSA with every feature in one per-agent price, and MSPs pair it with an RMM through its integrations. MSPs look at Tenvara when they want the service desk, the RMM, backup and Microsoft 365 tools in one app, with one agent, one login and one customer record.
The tool today
What HaloPSA does
An all-inclusive PSA with ticketing, projects, billing, sales and stock at one price. Made by Halo Service Solutions. This is how the vendor describes it, in our words.
- Ticketing across email, chat, SMS, social and phone, with SLA management.
- Project management, contracts and a finance module with billing.
- Quotes, sales pipeline and CRM features.
- Stock, suppliers and purchase orders.
- A self-service portal with a knowledge base, live chat and appointments.
- Native iOS and Android apps, with over 250 integrations including Xero and QuickBooks.
Side by side
Tenvara vs HaloPSA
The PSA and service desk jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as RMM, remote access and backup, in the same app.
Tickets with SLAs
Customer SLA management
Time tracking
Time logged against tickets
Contracts and invoicing
Contracts and a finance module
Self-service portal and knowledge base
Branded portal with knowledge base
Scheduling and appointments
Calendars and appointments
Mobile app for technicians
Native iOS and Android apps
Project management
Dedicated project delivery tools
Approvals
Multi-step approval processes, by email or portal
Change management
Change requests with CAB approvals
Stock and purchase orders
Items, stock, suppliers and purchase orders
Information requests and conditional forms
Dynamic field visibility on portal ticket forms
SLAs by department or VIP
VIP priority escalation for important contacts
Supplier contracts
Supplier agreements, with CSV import
Ticket categories
Categories up to three levels
On-hold statuses that pause the SLA
Statuses that put the SLA timer on hold
Out-of-hours cover
On-call shift type in shift rotas
Call pop-up
Call screen opened with the caller's number
Also in Tenvara
What else you get with Tenvara, in the same app
Remote monitoring and alerts
Not included; integrates with RMM tools such as NinjaOne
Remote access
Not included; integrates with tools such as AnyDesk
Endpoint, server and VM backup
Not included; integrates with backup monitoring tools
Microsoft 365 management
Not included; integrates with CIPP
Microsoft 365 backup
Not included; integrates with Dropsuite
Security monitoring
Not included; integrates with tools such as Microsoft Sentinel
Patching
Not included; handled by an integrated RMM
Device hardening
Security baselines audited first, enforced in rings, rolled back and watched for drift Guide
Not part of HaloPSA; a PSA without an agent
Add-on means the vendor sells it as a separate product or paid extra. HaloPSA details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running HaloPSA pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from HaloPSA
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Import your customers, sites and contacts
Export your customers, sites, contacts and contracts from HaloPSA as CSV files and import them in Settings, Migration. Tenvara reads HaloPSA's own export columns with a saved mapping, Verify checks the result and you can undo. Contact email addresses matter, as incoming mail is matched on them.
Importing from other PSAs -
2
Check your contracts
Imported contracts arrive as drafts, so nothing is invoiced twice. Check each one's monthly fee, included hours and overage rate, then make them active when you switch billing over.
Importing from other PSAs -
3
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in HaloPSA while new ones land in Tenvara.
Email to ticket and alert rules -
4
Deploy the agent alongside your RMM
Install the Tenvara agent next to the RMM you use with HaloPSA, so monitoring, patching and remote control are ready before you switch.
Installing the agent -
5
Go live, then switch
Run a billing cycle or two in parallel and compare Tenvara's invoice run with your usual invoices. The setup helper's go-live check confirms the essentials are in place before you switch off the old tools.
Go-live and Health
HaloPSA pricing
HaloPSA publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
HaloPSA vs Tenvara: FAQ
Tenvara puts the service desk, RMM, backup and Microsoft 365 management in one app, on one agent and one customer record. A customer page shows their tickets, devices, backups, alerts and chats together.
Yes. Point your support mailbox at Tenvara so new mail becomes tickets there, and finish the open tickets in HaloPSA. The Tenvara agent can sit next to your current RMM agent while you compare.
Each customer has a contract with a monthly fee and included hours, overage or prepaid blocks. Invoice runs bill contracts, licences and time as invoices you review and send, synced to Xero or QuickBooks Online if you connect them, and paid by card or Direct Debit through your own Stripe or GoCardless account.
Hosted, on an instance we run for you at yourname.tenvara.app with updates, backups and monitoring included, or self-hosted on your own Linux server with Docker Compose. It is the same product either way.
Yes. Export your customers, sites, contacts, contracts and open tickets from HaloPSA as CSV files and import them in Settings, Migration. Tenvara reads HaloPSA's own export columns with a saved mapping, Verify checks the result and you can undo the import.
More PSA and service desk comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with HaloPSA before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. HaloPSA is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- HaloPSA product page
- HaloPSA pricing
- HaloPSA integrations
- HaloPSA Datto RMM integration guide
- HaloPSA CIPP integration
- Halo mobile apps
- Halo approval processes overview
- HaloPSA custom fields
- Halo SLA general settings
- Halo agreements (contracts)
- Halo ticket categories
- Halo ticket status settings
- Halo shifts
- Halo call screen guide