Compare: PSA and service desk
HaloPSA alternative: Tenvara
HaloPSA is a popular, highly configurable PSA with every feature in one per-agent price. It does not include an RMM, so MSPs pair it with one through its integrations. MSPs look at Tenvara when they would rather have the service desk and the RMM, backup and Microsoft 365 tools in one app, with one agent.
The tool today
What HaloPSA does
An all-inclusive PSA with ticketing, projects, billing, sales and stock at one price. Made by Halo Service Solutions. This is how the vendor describes it, in our words.
- Ticketing across email, chat, SMS, social and phone, with SLA management.
- Project management, contracts and a finance module with billing.
- Quotes, sales pipeline and CRM features.
- Stock, suppliers and purchase orders.
- A self-service portal with a knowledge base, live chat and appointments.
- Native iOS and Android apps, with over 250 integrations including Xero and QuickBooks.
Side by side
Tenvara vs HaloPSA
The PSA and service desk jobs that matter most, and how each product handles them.
Tickets with SLAs
Customer SLA management
Self-service portal and knowledge base
Branded portal with knowledge base
Scheduling and appointments
Calendars and appointments
Remote monitoring and management
Integrates with RMM tools such as NinjaOne
Add-on means the vendor sells it as a separate product or paid extra. HaloPSA details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running HaloPSA pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from HaloPSA
A calm move, not a big bang. Run both side by side until your team is happy.
-
1
Set up customers, sites and contacts
There is no automatic import from HaloPSA, so add your customers, their sites and the contacts who raise tickets. Contact email addresses matter, as mail is matched on them.
Customers, sites and contacts -
2
Recreate contracts
Add each customer's monthly fee, included hours and overage rate as a contract, so time counts against it from day one.
Contracts and the Xero export -
3
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in HaloPSA while new ones land in Tenvara.
Email to ticket and alert rules -
4
Deploy the agent alongside your RMM
Install the Tenvara agent next to the RMM you use with HaloPSA, so monitoring, patching and remote control are ready before you switch.
Installing the agent -
5
Run both side by side, then switch
Run a billing cycle or two in parallel, check the Xero export against your usual invoices, then switch off the old tools.
HaloPSA pricing
HaloPSA publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
HaloPSA vs Tenvara: FAQ
HaloPSA includes every PSA feature, but not an RMM. Tenvara puts the RMM, backup and Microsoft 365 management next to the service desk, on one agent and one customer record.
More PSA and service desk comparisons
See Tenvara next to HaloPSA.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. HaloPSA is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources