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Compare: PSA and service desk

ConnectWise PSA alternative: Tenvara

ConnectWise PSA is one of the best known PSAs in the MSP world, used to run the service desk, projects, agreements and billing. It usually sits alongside a separate RMM, remote access and documentation tool. MSPs look at Tenvara when they want the service desk and the tools it depends on in one app, with one login and one agent.

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Tenvara: PSA and service desk

The tool today

What ConnectWise PSA does

A long-established PSA for tickets, projects, agreements, billing and sales. Made by ConnectWise. This is how the vendor describes it, in our words.

  • Ticketing with automated intake, prioritisation and SLA tracking.
  • Time and expense tracking by client, project or task, billable or not.
  • Project management with milestones, timelines and costs.
  • Agreements and automated recurring billing, with a QuickBooks Online integration.
  • Opportunity and sales management, with quote and proposal creation in the Pro package.
  • Procurement and inventory in the Pro package.

Side by side

Tenvara vs ConnectWise PSA

The PSA and service desk jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as RMM, remote access and backup, in the same app.

Tickets with SLAs and business hours

Tenvara Yes

Response and resolution targets per priority Guide

ConnectWise PSA Yes

SLA tracking with proactive alerts

Email to ticket

Tenvara Yes

Microsoft 365 support mailboxes, with a mail log Guide

ConnectWise PSA Yes

Email connector

Time tracking

Tenvara Yes

Timer or by hand, billable or not Guide

ConnectWise PSA Yes

By the minute, per client, project or task

Quotes and proposals

Tenvara Yes

Built in, accepted online with e-signature Guide

ConnectWise PSA Yes

Quote and proposal creation in the Pro package

Customer portal

Tenvara Yes

Tickets, approvals, quotes, reports and help articles Guide

ConnectWise PSA Yes

Customer Portal in every edition

Live chat with customers

Tenvara Yes

Website widget, portal and tray Guide

ConnectWise PSA Yes

ConnectWise Chat

Mobile app for technicians

Tenvara Yes

iOS and Android, phones and tablets Guide

ConnectWise PSA Yes

ConnectWise mobile app, iOS and Android

Contracts and recurring billing

Tenvara Yes

Recurring invoices, Xero or QuickBooks sync Guide

ConnectWise PSA Yes

Agreements with automated billing

Project management

Tenvara Yes

Phases, tasks, timelines and budgets Guide

ConnectWise PSA Yes

Projects with milestones and budgets

Procurement and inventory

Tenvara Yes

Suppliers, stock and purchase orders Guide

ConnectWise PSA Yes

Procurement and inventory in the Pro package

Ticket categories

Tenvara Yes

Three levels deep, required per queue or ticket type Guide

ConnectWise PSA Yes

Type, subtype and item on each service board

Also in Tenvara

What else you get with Tenvara, in the same app

Remote monitoring and alerts

Tenvara Yes

Device health, checks and alerts by policy, on one agent Guide

ConnectWise PSA Add-on

Separate product: ConnectWise RMM or Automate

Remote access

Tenvara Yes

Control a device's screen from the browser, with every session logged Guide

ConnectWise PSA Add-on

Separate product: ScreenConnect

Endpoint, server and VM backup

Tenvara Yes

Image, folder and Hyper-V or Proxmox VM backups Guide

ConnectWise PSA Add-on

Separate product: ConnectWise x360Recover

Microsoft 365 backup

Tenvara Yes

Mail, OneDrive, SharePoint and Teams backed up and restored Guide

ConnectWise PSA Add-on

Separate product: ConnectWise Cloud Backup

Security monitoring

Tenvara Yes

Security events from devices, Microsoft 365 and firewalls, with detections Guide

ConnectWise PSA Add-on

Separate product: ConnectWise SIEM

Microsoft 365 security posture

Tenvara Yes

Security checks on every tenant, mapped to CIS, NIST, SCuBA and Essential Eight Guide

ConnectWise PSA Add-on

Separate product: ConnectWise SaaS Security

Patching

Tenvara Yes

Operating system updates by policy in maintenance windows Guide

ConnectWise PSA Add-on

Separate product: ConnectWise RMM or Automate

Credentials vault

Tenvara Yes

Encrypted logins and two-factor secrets, with every reveal logged Guide

ConnectWise PSA Add-on

Separate product: ConnectWise Documentation (formerly ITBoost)

Add-on means the vendor sells it as a separate product or paid extra. ConnectWise PSA details come from the vendor's own website, see sources.

The one-app pitch

What else you'd replace

Most MSPs running ConnectWise PSA pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.

See every comparison

Switching

Moving from ConnectWise PSA

A calm move, not a big bang. Run both side by side until your team is happy.

How a gradual move to Tenvara works
  1. 1

    Import your companies, sites and contacts

    Export your companies, sites, contacts and contracts from ConnectWise PSA (ConnectWise Manage) as CSV files and import them in Settings, Migration. Tenvara reads ConnectWise's own export columns with a saved mapping, Verify checks the result and you can undo. Contact email addresses matter, as incoming mail is matched on them.

    Importing from other PSAs
  2. 2

    Check your agreements, now contracts

    Imported contracts arrive as drafts, so nothing is invoiced twice. Check each one's monthly fee, included hours and overage rate, then make them active when you switch billing over.

    Importing from other PSAs
  3. 3

    Point your support mailbox at Tenvara

    Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in ConnectWise while new ones land in Tenvara.

    Email to ticket and alert rules
  4. 4

    Deploy the agent alongside your RMM

    Install the Tenvara agent next to your current RMM agent, so monitoring, patching and remote control are ready before you switch.

    Installing the agent
  5. 5

    Go live, then switch

    Give it a billing cycle or two and compare Tenvara's invoice run with your usual invoices. The setup helper's go-live check confirms the essentials are in place before you switch off the old tools.

    Go-live and Health

ConnectWise PSA pricing

ConnectWise PSA comes in Essentials and Pro packages, priced by quote.

Tenvara pricing

One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.

See pricing

Questions

ConnectWise PSA vs Tenvara: FAQ

Yes. Point your support mailbox at Tenvara so new mail becomes tickets there, and finish the open tickets in ConnectWise. Run a billing cycle or two side by side before you switch.

Each agreement becomes a contract with a monthly fee, included hours and an overage rate. Time counts against it month by month, and invoice runs bill it as invoices that can sync to Xero or QuickBooks Online.

Build quotes from your catalogue of products, services, licences and labour, send them as branded proposals, and customers accept online with an e-signature. Acceptance sets up the contract and the work that follows.

Hosted, on an instance we run for you at yourname.tenvara.app with updates, backups and monitoring included, or self-hosted on your own Linux server with Docker Compose. It is the same product either way.

Yes. Export your companies, sites, contacts, contracts and open tickets from ConnectWise PSA (ConnectWise Manage) as CSV files and import them in Settings, Migration. Tenvara reads ConnectWise's own export columns with a saved mapping, Verify checks the result and you can undo the import.

More PSA and service desk comparisons

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Tenvara is coming soon.

Apply for the beta to run Tenvara side by side with ConnectWise PSA before you decide, or get launch updates and hear first when pricing is announced.

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Comparison based on publicly available information as of September 2026. ConnectWise PSA is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.

Sources