Compare: PSA and service desk
ConnectWise PSA alternative: Tenvara
ConnectWise PSA is one of the best known PSAs in the MSP world, used to run the service desk, projects, agreements and billing. It usually sits alongside a separate RMM, remote access and documentation tool. MSPs look at Tenvara when they want the service desk and the tools it depends on in one app, with one login and one agent.
The tool today
What ConnectWise PSA does
A long-established PSA for tickets, projects, agreements, billing and sales. Made by ConnectWise. This is how the vendor describes it, in our words.
- Ticketing with automated intake, prioritisation and SLA tracking.
- Time and expense tracking by client, project or task, billable or not.
- Project management with milestones, timelines and costs.
- Agreements and automated recurring billing, with a QuickBooks Online integration.
- Opportunity and sales management, with quoting through ConnectWise CPQ.
- Procurement and inventory, optional on some editions.
Side by side
Tenvara vs ConnectWise PSA
The PSA and service desk jobs that matter most, and how each product handles them.
Tickets with SLAs and business hours
SLA tracking with proactive alerts
Email to ticket
Email connector
Time tracking
By the minute, per client, project or task
Quotes and proposals
ConnectWise CPQ, a separate product
Remote monitoring and management
ConnectWise RMM, sold separately
Live chat with customers
ConnectWise Chat
Add-on means the vendor sells it as a separate product or paid extra. ConnectWise PSA details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running ConnectWise PSA pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparison- ConnectWise RMM RMM and patching
- ConnectWise Automate RMM and patching
- ScreenConnect Remote access
- IT Glue Documentation and passwords
- SmileBack Portal, chat, feedback and scheduling
- BrightGauge Billing, reporting and automation
- TimeZest Portal, chat, feedback and scheduling
- Quoter Quoting and sales
Switching
Moving from ConnectWise PSA
A calm move, not a big bang. Run both side by side until your team is happy.
-
1
Set up customers, sites and contacts
There is no automatic import from ConnectWise PSA, so add your customers, their sites and the contacts who raise tickets. Contact email addresses matter, as mail is matched on them.
Customers, sites and contacts -
2
Recreate agreements as contracts
Add each customer's monthly fee, included hours and overage rate as a contract, so time counts against it from day one.
Contracts and the Xero export -
3
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets. Finish open tickets in ConnectWise while new ones land in Tenvara.
Email to ticket and alert rules -
4
Deploy the agent alongside your RMM
Install the Tenvara agent next to your current RMM agent, so monitoring, patching and remote control are ready before you switch.
Installing the agent -
5
Run both side by side, then switch
Give it a billing cycle or two, check the Xero export against your usual invoices, then switch off the old tools.
ConnectWise PSA pricing
ConnectWise does not publish PSA pricing. It offers Basic, Standard and Premium editions, priced by quote.
Tenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
ConnectWise PSA vs Tenvara: FAQ
More PSA and service desk comparisons
See Tenvara next to ConnectWise PSA.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. ConnectWise PSA is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources