Compare: Remote access
BeyondTrust Remote Support alternative: Tenvara
BeyondTrust Remote Support is used by service desks that want tightly audited remote sessions, with customers joining through a portal and Jump Clients for unattended machines. Tenvara builds remote control into the same agent as monitoring, patching and scripts, so an MSP can remote in from a device, a ticket or a chat. Every session opens in the browser, peer to peer, and is logged with who connected and for how long.
The tool today
What BeyondTrust Remote Support does
Remote support for service desks, with audited sessions, Jump Clients and cloud or appliance hosting. Made by BeyondTrust. This is how the vendor describes it, in our words.
- Attended sessions started from a session key on a support portal, a list of representatives or a support button.
- Jump Clients for unattended access to Windows, Mac, Linux and Raspberry Pi systems.
- Support for iPhone, iPad and Android devices, and technician apps for iOS and Android.
- Session recording and reports for audits and compliance reviews.
- Hosted by BeyondTrust in the cloud, or on premises on a B Series Appliance.
Side by side
Tenvara vs BeyondTrust Remote Support
The remote access jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as a service desk, RMM and patching, in the same app.
Unattended access to managed devices
Jump Clients on Windows, Mac, Linux, Raspberry Pi
User consent options
Customer hands over control in session
Session log
Reports for audits and compliance
Technician console
Desktop consoles on Windows, macOS and Linux, plus web
Blank screen and block input
Privacy screen and disabled remote input
Remote sessions on tickets
Through the ServiceNow integration
Approval before sensitive sessions
Jump policies can require approval first
Users ask for help from their computer
Support Button on the desktop or menu
Self-hosting
B Series Appliance on premises
Mobile app for technicians
Mobile technician console
Session recording
Sessions recorded
Older Windows versions
Windows 7 SP1 clients; servers from 2016
Terminal with no screen session
Command Shell
Ctrl+Alt+Del and administrator prompts
Send Ctrl+Alt+Del from the screen sharing toolbar
Switch between a server's user sessions
Terminal Sessions special action, in elevated sessions
Also in Tenvara
What else you get with Tenvara, in the same app
PSA and service desk
Not included; integrates with ServiceNow, Salesforce and Jira
Remote monitoring and alerts
Not included
Patching
Not included
Software deployment
Not included
Endpoint, server and VM backup
Not included
Microsoft 365 management
Not included
Microsoft 365 backup
Not included
IT documentation
Not included
Device hardening
Security baselines audited first, enforced in rings, rolled back and watched for drift Guide
Not part of Remote Support
Add-on means the vendor sells it as a separate product or paid extra. BeyondTrust Remote Support details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running BeyondTrust Remote Support pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from BeyondTrust Remote Support
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Import your customers and sites
Import customers and sites from a CSV export, with a dry run first, or add them by hand. Each enrolment token then ties a device to the right customer, and to a site if you choose one.
Importing from CSV -
2
Choose how users are asked
Pick connect straight away, tell the user, or ask first, to match what you agreed with each customer.
Devices and agent -
3
Deploy the agent alongside
Install the Tenvara agent next to your Jump Clients with the one-line command or your deployment tool. On Macs, approve Screen Recording and Accessibility.
Installing the agent -
4
Give users a way to reach you
On managed computers the Tenvara tray offers chat with support, and from the chat a technician can remote in.
Website widget, portal and tray -
5
Run both side by side, then switch
Start with one customer, check each session under Devices > Remote sessions, then roll out to the rest.
Remote control
BeyondTrust Remote Support pricing
BeyondTrust Remote Support is priced by quote.
Tenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
BeyondTrust Remote Support vs Tenvara: FAQ
Yes. Tenvara runs hosted or self-hosted with Docker Compose on your own Linux server, with the same features either way.
You choose: connect straight away for servers, tell the user with a notice saying who has connected, or ask the user to approve each session first.
Yes. Devices > Remote sessions lists every session with who connected, the device and customer, the mode, the status, how long it lasted and the route, and each start and end goes on the device's activity timeline.
From the Tenvara tray on managed computers, the customer portal or your website chat widget. For tray chats, the technician sees the device and can press Remote in without leaving the chat.
More remote access comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with BeyondTrust Remote Support before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. BeyondTrust Remote Support is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- Remote Support getting started
- Jump Client guide
- Remote Support supported platforms
- Remote Support privacy screen and disabled input
- Remote Support Jump policies
- Remote Support Support Buttons
- Remote Support mobile apps
- Remote Support audit
- Remote Support pricing request
- BeyondTrust ServiceNow ITSM integration
- BeyondTrust session policies
- BeyondTrust screen share