Compare: Remote access
BeyondTrust Remote Support alternative: Tenvara
BeyondTrust Remote Support is used by service desks that want tightly audited remote sessions, with customers joining through a portal and Jump Clients for unattended machines. Tenvara builds remote control into the same agent as monitoring, patching and scripts, so an MSP can remote in from a device, a ticket or a chat. It suits MSPs who mostly support devices they already manage.
The tool today
What BeyondTrust Remote Support does
Remote support for service desks, with audited sessions, Jump Clients and cloud or appliance hosting. Made by BeyondTrust. This is how the vendor describes it, in our words.
- Attended sessions started from a session key on a support portal, a list of representatives or a support button.
- Jump Clients for unattended access to Windows, Mac, Linux and Raspberry Pi systems.
- Support for iPhone, iPad and Android devices, and technician apps for iOS and Android.
- Session recording and reports for audits and compliance reviews.
- Hosted by BeyondTrust in the cloud, or on premises on a B Series Appliance.
Side by side
Tenvara vs BeyondTrust Remote Support
The remote access jobs that matter most, and how each product handles them.
Unattended access to managed devices
Jump Clients on Windows, Mac, Linux, Raspberry Pi
User consent options
Customer hands over control in session
Session log
Reports for audits and compliance
Technician console
Desktop, web and mobile consoles
Tickets, monitoring and patching
Remote support only
Self-hosting
B Series Appliance on premises
Add-on means the vendor sells it as a separate product or paid extra. BeyondTrust Remote Support details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running BeyondTrust Remote Support pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from BeyondTrust Remote Support
A calm move, not a big bang. Run both side by side until your team is happy.
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1
Set up customers and sites
There is no automatic import from BeyondTrust. Add your customers and sites first, as each agent enrols to one.
Customers, sites and contacts -
2
Choose how users are asked
Pick connect straight away, tell the user, or ask first, to match what you agreed with each customer.
Devices and agent -
3
Deploy the agent alongside
Install the Tenvara agent next to your Jump Clients with the one-line command or your deployment tool. On Macs, approve Screen Recording and Accessibility.
Installing the agent -
4
Give users a way to reach you
On managed computers the Tenvara tray offers chat with support, and from the chat a technician can remote in.
Website widget, portal and tray -
5
Run both side by side, then switch
Use Tenvara for managed devices and keep BeyondTrust for any sessions that need recording or reach unmanaged machines.
BeyondTrust Remote Support pricing
BeyondTrust does not publish Remote Support pricing; it is by quote.
Tenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
BeyondTrust Remote Support vs Tenvara: FAQ
Yes. Tenvara runs hosted or self-hosted with Docker Compose on your own Linux server, with the same features either way.
More remote access comparisons
See Tenvara next to BeyondTrust Remote Support.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. BeyondTrust Remote Support is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources