Compare: Portal, chat, feedback and scheduling
CloudRadial alternative: Tenvara
CloudRadial is a client portal that MSPs put in front of their PSA, so customers raise tickets, order services and read reports in one branded place. Tenvara takes a different route: the portal is part of the same app as your tickets, devices, quotes and reports, so there is nothing to sync. MSPs look at Tenvara when they want one tool instead of a PSA plus a portal on top.
The tool today
What CloudRadial does
A white-labelled client portal for MSPs that sits on top of your PSA. Made by Azurative LLC. This is how the vendor describes it, in our words.
- A white-labelled client portal for ticket submission and ticket status.
- A service catalogue where users can order services, with dynamic forms and approvals.
- Onboarding and offboarding forms that feed tickets into your PSA.
- On-demand reports, QBRs and compliance assessments from live data.
- Available in a browser, inside Microsoft Teams or as a branded desktop app.
- Connects to ConnectWise, Autotask, Kaseya BMS, Syncro and HaloPSA.
Side by side
Tenvara vs CloudRadial
The portal, chat, feedback and scheduling jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as a service desk, RMM and remote access, in the same app.
Customers raise and follow tickets
Tickets flow into your PSA
Sign-in for customer contacts
Branded portal sign-in
Self-help articles
Knowledge base and training in the portal
Reports for customers
On-demand reports and QBRs
Quotes accepted online
Service ordering from the catalogue
Live chat with your team
ChatAI intake in Teams, Slack, portal and web
Service catalogue with forms and approvals
Dynamic forms with approvals
Approvals by the customer
Approval inside the request
Starter and leaver requests
Onboarding and offboarding forms
Company pages for managers
Endpoints, reports, QBRs, compliance posture
Help desk inside Microsoft Teams
Custom Teams app for client tenants
Roles decide who sees what
Client managers see all tickets, users their own
Also in Tenvara
What else you get with Tenvara, in the same app
PSA and service desk
Not included; sits on PSAs such as ConnectWise, Autotask and HaloPSA
Remote monitoring and alerts
Not included; shows data from tools such as Addigy and Liongard
Remote access
Not included
Patching
Not included
Endpoint, server and VM backup
Not included; shows status from Datto and Veeam
Microsoft 365 backup
Not included; shows status from SkyKick Cloud Backup
IT documentation
Not included; brings in IT Glue or Hudu documentation
Credentials vault
Not included
Scheduling and dispatch
Not included; integrates with TimeZest, Calendly and Bookings
Add-on means the vendor sells it as a separate product or paid extra. CloudRadial details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running CloudRadial pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from CloudRadial
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Import your customers, sites and contacts
Import customers and the contacts who use the portal from a CSV export, with the email addresses they sign in with.
Importing from CSV -
2
Set up the portal and its look
Choose the Home cards and menu, then set the logo, colours and sign-in text for your company, or per customer, with a live preview.
Portal appearance -
3
Publish your help articles
Recreate the self-help articles customers use most and publish them to the portal.
Documentation on tickets and in the portal -
4
Invite contacts and switch over
Send sign-in invitations, run both portals side by side for a while, then point customers at Tenvara.
The customer portal
CloudRadial pricing
CloudRadial publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
CloudRadial vs Tenvara: FAQ
A Home page that answers "How can we help?", their tickets and requests, approvals waiting for them, quotes, reports, help articles and chat. Managers also get company pages with devices, licences, security and their people. Contacts sign in with Microsoft, an emailed code or a passkey.
Yes. Set the logo, colours, layout, menu, sign-in text and footer links for your company, and change them per customer if you like, with a live preview. Portal emails follow the same look.
Portal roles decide it. Everyone sees the tickets they raised, while a Manager or IT lead sees every ticket at the company, and a contact can hold more than one role, such as Finance and IT lead.
They land straight in the Tenvara ticket inbox with the contact as requester, next to tickets from email, chat and alerts, so there is no sync to set up.
More portal, chat, feedback and scheduling comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with CloudRadial before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. CloudRadial is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources