Compare: Portal, chat, feedback and scheduling
Crewhu alternative: Tenvara
Crewhu combines customer surveys with gamification, recognition and rewards, so MSP teams can see and celebrate the metrics that matter. Tenvara covers the feedback half inside the service desk: ratings on resolved tickets and chats, NPS rounds and follow-ups on poor answers. It has no gamification, so if motivating your team with points and rewards is the main reason you use Crewhu, Tenvara only replaces part of it.
The tool today
What Crewhu does
Customer feedback plus gamification, recognition and rewards for MSP teams. Made by Crewhu. This is how the vendor describes it, in our words.
- One-click client feedback, with CSAT, NPS and custom surveys.
- Gamification of team metrics, with automated contests.
- Recognition badges and a rewards store where points become gifts.
- Reputation management, showing CSAT and testimonials on your website.
- Reports, scheduled reports and big screen dashboards.
- Integrates with ConnectWise Manage and Kaseya.
Side by side
Tenvara vs Crewhu
The portal, chat, feedback and scheduling jobs that matter most, and how each product handles them.
Rating on every resolved ticket
1 click client feedback
Net Promoter Score
NPS campaigns on the Grow plan
Team told about feedback
Survey notifications
Satisfaction reporting
Reports and big screen dashboards
Tickets and feedback in one app
Separate tool, integrates with your PSA
Add-on means the vendor sells it as a separate product or paid extra. Crewhu details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running Crewhu pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from Crewhu
A calm move, not a big bang. Run both side by side until your team is happy.
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1
Set up customers, sites and contacts
There is no import from Crewhu or your PSA, so add customers and contacts, and flag the decision-makers for NPS.
Customers, sites and contacts -
2
Choose who is asked
In Settings, Feedback, pick which statuses, ticket types and queues ask for a rating, and edit the wording.
The customer portal and feedback -
3
Set up follow-ups and NPS
Choose what happens on a bad rating, who the team leads are and how often NPS rounds go out.
The customer portal and feedback -
4
Decide what to do about gamification
If your team relies on contests and rewards, keep that running separately, as Tenvara does not replace it.
Crewhu pricing
Crewhu publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
Crewhu vs Tenvara: FAQ
The technician on a ticket always hears about its rating, and the Satisfaction report shows ratings per technician with the comments.
More portal, chat, feedback and scheduling comparisons
See Tenvara next to Crewhu.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. Crewhu is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources