Compare: Portal, chat, feedback and scheduling
Crewhu alternative: Tenvara
Crewhu combines customer surveys with gamification, recognition and rewards, so MSP teams can see and celebrate the metrics that matter. Tenvara builds customer feedback into the service desk: one-click ratings on resolved tickets and chats, Net Promoter Score rounds to decision-makers, and follow-ups on poor answers, with satisfaction reported per technician.
The tool today
What Crewhu does
Customer feedback plus gamification, recognition and rewards for MSP teams. Made by Crewhu. This is how the vendor describes it, in our words.
- One-click client feedback, with CSAT, NPS and custom surveys.
- Gamification of team metrics, with automated contests.
- Recognition badges and a rewards store where points become gifts.
- Reputation management, showing CSAT and testimonials on your website.
- Reports, scheduled reports and big screen dashboards.
- Integrates with ConnectWise Manage and Kaseya.
Side by side
Tenvara vs Crewhu
The portal, chat, feedback and scheduling jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as RMM, remote access and backup, in the same app.
Rating on every resolved ticket
1 click client feedback
Net Promoter Score
NPS campaigns on the Grow plan
Team told about feedback
Survey notifications
Satisfaction reporting
Reports and big screen dashboards
Tickets and feedback in one app
Separate tool, integrates with your PSA
Gamification
Gamified metrics and automated contests
Recognition
Badges and a rewards store
Scores and testimonials on your website
Website widget and testimonial feed
Also in Tenvara
What else you get with Tenvara, in the same app
Remote monitoring and alerts
Not included
Remote access
Not included
Endpoint, server and VM backup
Not included
Microsoft 365 management
Not included
Security monitoring
Not included
IT documentation
Not included; tracks metrics from documentation tools
Customer portal
Not included; a website widget shows scores and testimonials
Live chat
Not included
Quotes and proposals
Not included
Add-on means the vendor sells it as a separate product or paid extra. Crewhu details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running Crewhu pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from Crewhu
A calm move, not a big bang. Run both side by side until your team is happy.
How a gradual move to Tenvara works-
1
Import your customers, sites and contacts
Import customers, sites and contacts from a CSV export, then flag the decision-makers who should get the Net Promoter Score survey.
Importing from CSV -
2
Choose who is asked
In Settings, Feedback, pick which statuses, ticket types and queues ask for a rating, and edit the wording.
The customer portal and feedback -
3
Set up follow-ups and NPS
Choose what happens on a bad rating, who the team leads are and how often NPS rounds go out.
The customer portal and feedback -
4
Share the results with the team
Use the Satisfaction and Net Promoter Score reports to see ratings per technician, with the comments customers left.
Reports overview
Crewhu pricing
Crewhu publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
Crewhu vs Tenvara: FAQ
The technician on a ticket always hears about its rating, and the Satisfaction report shows ratings per technician with the comments.
You choose: an internal note on the ticket with a notification to the team leads, or a follow-up ticket for the customer assigned to the first team lead. You can follow up okay ratings too.
Contacts flagged as decision-makers are asked "How likely are you to recommend us?" on a 0 to 10 scale, quarterly, twice a year or once a year. Detractors can notify the team leads or open a ticket.
Yes. When a chat ends the visitor can rate it from 1 to 5 with a comment, and the Satisfaction report covers ratings on resolved tickets and chats together. Customers can also rate tickets and raise complaints in the customer portal.
More portal, chat, feedback and scheduling comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with Crewhu before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. Crewhu is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources