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Compare: ITSM for IT teams

Ivanti Neurons for ITSM alternative: Tenvara

Ivanti Neurons for ITSM is an ITIL-aligned service management platform used by IT teams in many sectors, with no-code workflows, asset management and AI features, and endpoint management sold as an add-on. IT teams look at Tenvara when they want the service desk, the agent, patching, remote control, Microsoft 365, backup and security in one app, on the same employee and device records, with one login.

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Tenvara: ITSM for IT teams

The tool today

What Ivanti Neurons for ITSM does

An ITIL-aligned ITSM platform with no-code workflows, asset management and AI features. Made by Ivanti. This is how the vendor describes it, in our words.

  • Incident, problem, change and request management across ITIL 4 processes.
  • Service level management, knowledge management and a self-service portal.
  • IT asset management and asset discovery in the ITSM plan.
  • No-code workflows, bots and pre-built integration blocks.
  • AI summaries, ticket classification and knowledge article generation.
  • Role-based dashboards and a mobile app for checking and raising requests.

Side by side

Tenvara vs Ivanti Neurons for ITSM

The IT service management jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as patching, remote access and software deployment, in the same app.

Incident management

Tenvara Yes

Tickets from email, the portal, chat and alerts Guide

Ivanti Neurons for ITSM Yes

Incident management with AI incident correlation

Service requests and a catalogue with forms

Tenvara Yes

Catalogue items, each with its own form and approval Guide

Ivanti Neurons for ITSM Yes

Request management and a service catalogue

Manager approvals

Tenvara Yes

The department manager first, then IT, with delegates Guide

Ivanti Neurons for ITSM Yes

Approval workflows, with CAB voting on changes

Problem management

Tenvara Yes

Root cause, workaround and known error, linked to incidents Guide

Ivanti Neurons for ITSM Yes

Root cause, workarounds and known errors

Change management and a change calendar

Tenvara Yes

Risk, CAB approval, a change calendar for clashes and reviews Guide

Ivanti Neurons for ITSM Yes

Risk scores, CAB approval, a change calendar and lockouts

SLAs by priority, department or VIP

Tenvara Yes

Policies by priority, department or VIP, on business hours Guide

Ivanti Neurons for ITSM Yes

Service level management with service level targets

Ticket categories

Tenvara Yes

Three levels deep, a ready-made tree, used in SLAs and triage Guide

Ivanti Neurons for ITSM Yes

Service, category and subcategory on incidents, with AI suggestions

Knowledge base and self-service portal

Tenvara Yes

Help articles in the employee portal's Help centre Guide

Ivanti Neurons for ITSM Yes

Knowledge management and a self-service portal

Asset records and lifecycle

Tenvara Yes

Purchase, warranty and a refresh forecast, with or without an agent Guide

Ivanti Neurons for ITSM Yes

IT asset management and asset discovery

Reports and dashboards

Tenvara Yes

Report builder, dashboards and scheduled reports Guide

Ivanti Neurons for ITSM Yes

Role-based dashboards

Workflow automation

Tenvara Yes

Rules that open tickets, run scripts, notify and call webhooks Guide

Ivanti Neurons for ITSM Yes

No-code workflows and bots

AI on tickets

Tenvara Yes

Triage, summaries, draft replies and device investigations Guide

Ivanti Neurons for ITSM Yes

Summaries, classification and knowledge generation

Mobile app

Tenvara Yes

iPhone, iPad and Android, for the IT team Guide

Ivanti Neurons for ITSM Yes

Ivanti ITSM mobile app

Also in Tenvara

What else you get with Tenvara, in the same app

Patching

Tenvara Yes

Operating system updates by policy in maintenance windows Guide

Ivanti Neurons for ITSM Add-on

Separate product: Ivanti Neurons for Patch Management

Remote access

Tenvara Yes

Control a device's screen from the browser, with every session logged Guide

Ivanti Neurons for ITSM Add-on

Add-on: Autonomous Endpoint Management, with remote support

Software deployment

Tenvara Yes

An app catalogue deployed to departments, groups or devices Guide

Ivanti Neurons for ITSM Add-on

Add-on: Autonomous Endpoint Management, with app distribution

Mobile device management

Tenvara Yes

Apple and Android phones and tablets, with your own Apple and Google accounts Guide

Ivanti Neurons for ITSM Add-on

Add-on: Autonomous Endpoint Management, for iOS and Android

Remote monitoring and alerts

Tenvara Yes

Device health, checks and alerts by policy, on one agent Guide

Ivanti Neurons for ITSM Add-on

Add-on: Autonomous Endpoint Management, with DEX scores

Vulnerability management

Tenvara Yes

Vulnerabilities on every device rated the vendor's way, prioritised, with the fix Guide

Ivanti Neurons for ITSM Add-on

Security Operations Management, in the ESM plan

Endpoint, server and VM backup

Tenvara Yes

Image, folder and Hyper-V or Proxmox VM backups Guide

Ivanti Neurons for ITSM No

Not included

Microsoft 365 backup

Tenvara Yes

Mail, OneDrive, SharePoint and Teams backed up and restored Guide

Ivanti Neurons for ITSM No

Not included

Add-on means the vendor sells it as a separate product or paid extra. Ivanti Neurons for ITSM details come from the vendor's own website, see sources.

The one-app pitch

What else you'd replace

Most IT teams running Ivanti Neurons for ITSM pay for several other tools beside it. Tenvara does these jobs too, on the same employee and device records, with one agent and one login.

See every comparison

Switching

Moving from Ivanti Neurons for ITSM

A calm move, not a big bang. Run both side by side until your team is happy.

  1. 1

    Import your sites, employees, devices and assets

    Save your sites, people, devices and assets as CSV files and import them in Settings, Migration, one file at a time. You match the columns, a dry run checks every row, and you can undo an import.

    Importing from CSV
  2. 2

    Connect Microsoft 365

    Give admin consent for your own tenant. Employees arrive with their departments, and licences and security settings come with them, with nothing to map.

    Connecting a tenant
  3. 3

    Point the support mailbox at Tenvara

    Connect the mailbox employees already write to, so new mail becomes tickets. Finish open work in Ivanti while new tickets land in Tenvara.

    Email to ticket and alert rules
  4. 4

    Deploy the agent

    Install the agent on Windows, macOS and Linux with the one-line command or your usual deployment tool, so devices, patching and remote control are ready before you switch.

    Installing the agent
  5. 5

    Go live

    Run the two side by side while you check the findings report, then press We're live in the setup helper when the essentials are in place.

    Go-live and Health

Ivanti Neurons for ITSM pricing

Ivanti sells Neurons for ITSM by quote. Its plans page lists what each plan includes without prices.

Vendor pricing page

Tenvara pricing

One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.

See pricing

Questions

Ivanti Neurons for ITSM vs Tenvara: FAQ

Tenvara has the service desk, the agent, patching, remote control, software deployment, Microsoft 365, backup and security in one app, so a ticket shows its linked devices with their status and Remote in.

In the employee portal they raise tickets, read help articles and choose from the service catalogue under Request something. A request goes to their department manager first and then to IT, and an approved request for a laptop, equipment or software to buy becomes a purchase request by itself.

Yes. A ticket follows a chosen policy, a policy whose conditions it matches, its requester's department policy, the VIP policy or the default by priority, with clocks on business hours, chosen hours or 24/7.

Yes. Import your sites, employees, devices and assets from CSV, connect the support mailbox so new mail becomes tickets in Tenvara, and finish open work in Ivanti. Tenvara stays in Getting started mode, with findings in one report, until you go live.

Hosted, on an instance run for you at yourname.tenvara.app, or self-hosted on your own Linux server with Docker Compose. It is the same product either way.

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Tenvara is coming soon.

Apply for the beta to run Tenvara side by side with Ivanti Neurons for ITSM before you decide, or get launch updates and hear first when pricing is announced.

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Comparison based on publicly available information as of September 2026. Ivanti Neurons for ITSM is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.

Sources