Compare: ITSM for IT teams
TOPdesk alternative: Tenvara
TOPdesk is a service management tool that started in Delft in the Netherlands, used by IT and facilities teams in education, healthcare, local government and manufacturing for tickets, changes, assets and a self-service portal. IT teams look at Tenvara when they want the service desk next to the tools that look after their estate: the agent on every computer, patching, remote control, Microsoft 365, backup and security, in one app with one login.
The tool today
What TOPdesk does
Service management for IT and facilities teams, used in education, healthcare and local government. Made by TOPdesk. This is how the vendor describes it, in our words.
- Ticket management with major tickets, plus problem, change and operations management.
- A self-service portal with a service catalogue, forms, approvals and a knowledge base.
- Asset management with a CMDB, licences and warranty alerts.
- Contract and SLA management with service windows.
- AI features and the TOPdesk Robin assistant, dashboards, reports and a mobile app.
- Facilities work too, such as reservations, visitor registration and property management.
Side by side
Tenvara vs TOPdesk
The IT service management jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as RMM, remote access and patching, in the same app.
Incident management
Ticket management on every plan
Service catalogue with forms
Self-service catalogue with Form Designer forms on every plan
Manager approvals
Approvals in the portal on every plan; multi-level change approval on Engaged and Excellent
Problem management
Root cause, linked incidents and known errors, on Engaged and Excellent
Change management
Simple and extensive changes with templates, on Engaged and Excellent
Major incidents
Major tickets on every plan
Service level agreements
Service levels with service windows, on Engaged and Excellent
On hold with the SLA paused
On hold pauses the call and can move the SLA deadline
Ticket categories
Categories and subcategories, with keyword categorisation
Checking who a caller is before a reset
Paid Marketplace app: User Verification for TOPdesk by FastPass
Knowledge base and self-service portal
Knowledge items published to the self-service portal on every plan
Assets
Asset management and CMDB on every plan; discovery through Lansweeper or Intune
Reporting and dashboards
Report Wizard and customisable dashboards on every plan
Automation
Customisable actions and triggers on every plan
Live chat for employees
Paid add-on on Engaged; omnichannel chat included on Excellent
AI assist
AI categorisation on Engaged; summaries, triage and Robin on Excellent
IT projects
Project management on Excellent
Mobile app
Operator app for iOS and Android on every plan
Also in Tenvara
What else you get with Tenvara, in the same app
Remote monitoring and alerts
Not included; connects to monitoring tools such as Dynatrace
Remote access
Not included
Patching
Not included
Endpoint, server and VM backup
Not included
Microsoft 365 backup
Not included
Security monitoring
Not included
Credentials vault
Not included
Add-on means the vendor sells it as a separate product or paid extra. TOPdesk details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most IT teams running TOPdesk pay for several other tools beside it. Tenvara does these jobs too, on the same employee and device records, with one agent and one login.
See every comparisonSwitching
Moving from TOPdesk
A calm move, not a big bang. Run both side by side until your team is happy.
-
1
Bring in your employees, sites and devices
Connect your Microsoft 365 tenant so employees arrive with their departments. Import sites, devices and assets from CSV files in Settings, Migration, with a dry run that checks every row first.
Importing from CSV -
2
Rebuild your catalogue
Start from the catalogue items an install comes with, such as a laptop, software and access to a system, and add your own forms and approvals.
The service catalogue -
3
Connect your support mailbox
Point the mailbox employees already write to at Tenvara so new mail becomes tickets, and finish open tickets in TOPdesk.
Email to ticket and alert rules -
4
Deploy the agent
Install the Tenvara agent on a few computers, then roll it out with your usual tool, so monitoring, patching and remote control are ready.
Installing the agent -
5
Run side by side, then go live
Run your imports again to catch up while both run. When the setup helper's checks are done, press We're live.
Running side by side and switching
TOPdesk pricing
TOPdesk publishes its prices on its website, per agent per month, with Essential, Engaged and Excellent plans and a quote for larger teams. Check its pricing page for current prices and add-ons.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
TOPdesk vs Tenvara: FAQ
Yes. The Company edition is for an IT team that looks after its own organisation, with departments and employees, an employee portal, manager approvals, and purchasing with IT spend by department.
A request goes to the employee's department manager first and then to IT. A manager who is away is stood in for by their delegate, and a department with no manager goes straight to IT.
The same app looks after your computers with one agent for monitoring, patching, software, scripts and remote control, plus your own Microsoft 365 tenant, backup, security detections and one credentials vault.
Hosted, on an instance we run for you with updates, backups and monitoring included, or self-hosted on your own Linux server with Docker Compose. It is the same product either way.
Employees come from Microsoft 365 with their departments. Sites, devices and assets import from CSV files with a dry run first, and imports can be run again while both tools run side by side.
More IT service management comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with TOPdesk before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. TOPdesk is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- TOPdesk pricing and plan comparison
- TOPdesk features
- TOPdesk Change and Request Management
- TOPdesk Change Management documentation
- TOPdesk Problem Management
- TOPdesk Contract and SLA Management
- TOPdesk Self-Service Portal
- TOPdesk settings for On Hold and SLAs
- TOPdesk managing categorisations
- TOPdesk categorising calls with keywords
- User Verification for TOPdesk (Marketplace)
- TOPdesk Knowledge Base
- TOPdesk IT Asset Management
- TOPdesk Dashboard and Reporting
- TOPdesk Robin
- TOPdesk Mobile
- TOPdesk API and integrations
- About TOPdesk