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Compare: ITSM for IT teams

Freshservice alternative: Tenvara

Freshservice is Freshworks' IT service management platform, used by in-house IT teams for incidents, requests, changes and assets. IT teams look at Tenvara when they want the service desk next to the tools that look after their estate: the agent on every computer, patching, remote control, Microsoft 365, backup and security, in one app with one login.

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Tenvara: ITSM for IT teams

The tool today

What Freshservice does

An IT service management platform for in-house IT teams, with ITSM, asset management and AI. Made by Freshworks. This is how the vendor describes it, in our words.

  • Incident, problem, change and release management, with SLA policies and business hours.
  • A service catalogue and self-service portal, with a knowledge base and workflow automation.
  • IT asset management with a CMDB, discovery and software and SaaS management.
  • Major incidents, alert and on-call management and a branded status page.
  • Freddy AI agents and Copilot, analytics, project management and a mobile app.

Side by side

Tenvara vs Freshservice

The IT service management jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as remote access, patching and backup, in the same app.

Incident management

Tenvara Yes

Tickets from email, the portal and chat, with queues and priorities Guide

Freshservice Yes

Incident management on every plan

Service catalogue with forms

Tenvara Yes

Items with conditional forms, approval and what happens next Guide

Freshservice Yes

Service catalogue on Growth and above

Manager approvals

Tenvara Yes

The department's manager first, then IT, with delegates when away Guide

Freshservice Yes

Multi-level approvals through Workflow Automator

Problem management

Tenvara Yes

Root cause, workaround and known error, with a draft article Guide

Freshservice Yes

Problem management on Pro and Enterprise

Change management and calendar

Tenvara Yes

Risk, a change advisory board and a calendar with clash warnings Guide

Freshservice Yes

Changes, CAB approvals and a calendar on Pro and above

Major incidents

Tenvara Yes

One timeline, updates to everyone affected and a review Guide

Freshservice Yes

Major incident management on Pro and above

SLAs by priority, department or VIP

Tenvara Yes

Targets per priority in business hours, by department and for VIPs Guide

Freshservice Yes

SLA policies by requester, group or source, with business hours

On hold with the SLA paused

Tenvara Yes

A reason and a date, pausing only the SLA clocks you choose Guide

Freshservice Yes

Statuses that turn the SLA timer off, listed as On hold

Ticket categories

Tenvara Yes

Category, sub-category and item, required per queue if you like Guide

Freshservice Yes

Dependent fields nest categories three levels deep

Checking who a caller is before a reset

Tenvara Yes

Codes by email, a callback, manager approval or a portal prompt Guide

Freshservice Add-on

Marketplace apps such as Caller Verify, which uses Okta

Out-of-hours cover

Tenvara Yes

Per queue: nobody, your own rota, a third-party provider or a mix Guide

Freshservice Yes

On-call schedules and shifts per agent group

Knowledge base and self-service portal

Tenvara Yes

An employee portal with tickets, requests and a Help centre Guide

Freshservice Yes

Knowledge base and a self-service portal on every plan

Assets

Tenvara Yes

Purchase, warranty and lifecycle on every device, with a refresh forecast Guide

Freshservice Yes

IT asset management and CMDB, with asset units sold in packs

Status pages

Tenvara Yes

Your own status page fed by monitoring, with subscriptions Guide

Freshservice Yes

Status page on Pro and above

Reporting

Tenvara Yes

A report builder with saved and scheduled reports Guide

Freshservice Yes

Analytics on every plan, Analytics Pro on Pro and above

Automation

Tenvara Yes

Rules that open, update and route tickets, run scripts and notify Guide

Freshservice Yes

Workflow Automator; orchestration transactions sold in packs

AI assist

Tenvara Yes

Triage suggestions, thread summaries and draft replies Guide

Freshservice Add-on

Paid add-on: Freddy AI Copilot; Freddy AI included on Enterprise

Mobile app

Tenvara Yes

iPhone, iPad and Android, for the IT team Guide

Freshservice Yes

Mobile app for agents and requesters

Also in Tenvara

What else you get with Tenvara, in the same app

Remote access

Tenvara Yes

Control a device's screen from the browser, with every session logged Guide

Freshservice No

Not included; integrates with tools such as Endpoint Central

Patching

Tenvara Yes

Operating system updates by policy in maintenance windows Guide

Freshservice No

Not included; integrates with tools such as Endpoint Central

Endpoint, server and VM backup

Tenvara Yes

Image, folder and Hyper-V or Proxmox VM backups Guide

Freshservice No

Not included

Microsoft 365 backup

Tenvara Yes

Mail, OneDrive, SharePoint and Teams backed up and restored Guide

Freshservice No

Not included

Security monitoring

Tenvara Yes

Security events from devices, Microsoft 365 and firewalls, with detections Guide

Freshservice No

Not included

Device hardening

Tenvara Yes

Security baselines audited first, enforced in rings, rolled back and watched for drift Guide

Freshservice No

Not included

Credentials vault

Tenvara Yes

Encrypted logins and two-factor secrets, with every reveal logged Guide

Freshservice No

Not included

Add-on means the vendor sells it as a separate product or paid extra. Freshservice details come from the vendor's own website, see sources.

The one-app pitch

What else you'd replace

Most IT teams running Freshservice pay for several other tools beside it. Tenvara does these jobs too, on the same employee and device records, with one agent and one login.

See every comparison

Switching

Moving from Freshservice

A calm move, not a big bang. Run both side by side until your team is happy.

  1. 1

    Bring in your employees, sites and devices

    Connect your Microsoft 365 tenant so employees arrive with their departments. Import sites, devices and assets from CSV files in Settings, Migration, with a dry run that checks every row first.

    Importing from CSV
  2. 2

    Rebuild your catalogue

    Start from the catalogue items an install comes with, such as a laptop, software and access to a system, and add your own forms and approvals.

    The service catalogue
  3. 3

    Connect your support mailbox

    Point the mailbox employees already write to at Tenvara so new mail becomes tickets, and finish open tickets in Freshservice.

    Email to ticket and alert rules
  4. 4

    Deploy the agent

    Install the Tenvara agent on a few computers, then roll it out with your usual tool, so monitoring, patching and remote control are ready.

    Installing the agent
  5. 5

    Run side by side, then go live

    Run your imports again to catch up while both run. When the setup helper's checks are done, press We're live.

    Running side by side and switching

Freshservice pricing

Freshworks publishes Freshservice prices on its website, per agent per month, with Starter, Growth and Pro plans and Enterprise by quote. Check its pricing page for current prices and add-ons.

Vendor pricing page

Tenvara pricing

One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.

See pricing

Questions

Freshservice vs Tenvara: FAQ

Yes. The Company edition is for an IT team that looks after its own organisation, with departments and employees, an employee portal, manager approvals, and purchasing with IT spend by department.

A request goes to the employee's department manager first and then to IT. A manager who is away is stood in for by their delegate, and a department with no manager goes straight to IT.

The same app looks after your computers with one agent for monitoring, patching, software, scripts and remote control, plus your own Microsoft 365 tenant, backup, security detections and one credentials vault.

Hosted, on an instance we run for you with updates, backups and monitoring included, or self-hosted on your own Linux server with Docker Compose. It is the same product either way.

Employees come from Microsoft 365 with their departments. Sites, devices and assets import from CSV files with a dry run first, and imports can be run again while both tools run side by side.

More IT service management comparisons

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Tenvara is coming soon.

Apply for the beta to run Tenvara side by side with Freshservice before you decide, or get launch updates and hear first when pricing is announced.

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Comparison based on publicly available information as of September 2026. Freshservice is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.

Sources