Compare: ITSM for IT teams
ManageEngine ServiceDesk Plus alternative: Tenvara
ServiceDesk Plus is ManageEngine's ITIL service desk, used by in-house IT teams in the cloud or on their own servers, and ManageEngine sells endpoint, security and Microsoft 365 tools as separate products beside it. IT teams look at Tenvara when they want the service desk and those jobs in one app, with one agent, one login and one record for each employee and device.
The tool today
What ManageEngine ServiceDesk Plus does
An ITIL service desk for in-house IT, in the cloud or on-premises, with assets, changes and projects. Made by ManageEngine (Zoho Corporation). This is how the vendor describes it, in our words.
- Incident, problem, change and release management, with SLAs and multi-level escalations.
- A service catalogue with multi-stage approvals, a self-service portal and a knowledge base.
- Asset management and a CMDB in the Professional and Enterprise editions.
- IT project management, purchase management and contracts.
- Zia AI, reports and dashboards, and iOS, Android and Windows apps.
- Standard, Professional and Enterprise editions, with some modules sold as add-ons.
Side by side
Tenvara vs ManageEngine ServiceDesk Plus
The IT service management jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as patching, remote access and mobile device management, in the same app.
Incident management
Incident management in every edition
Service catalogue with forms
In Enterprise; an add-on for Standard and Professional
Manager approvals
Multi-stage approvals on service requests
Problem management
In Enterprise; an add-on for Standard and Professional
Change management and calendar
CABs, a change calendar, freezes and maintenance windows
Major incidents
Major incident templates; a free Marketplace extension
SLAs by priority, department or VIP
SLAs by priority, department, requester or VIP user
Ticket categories
Category, sub-category and item, three tiers
On hold with a reason, SLA paused
On Hold stops the request timer, with a reason in the history
Knowledge base and self-service portal
Knowledge base and self-service portal in every edition
Assets
Asset management in Professional and Enterprise
Reporting
Built-in reports and dashboards
Automation
Criteria-based actions, custom triggers and webhooks
AI assist
Zia predictive, generative and conversational AI
Mobile app
iOS, Android and Windows apps
Also in Tenvara
What else you get with Tenvara, in the same app
Patching
Separate product: ManageEngine Endpoint Central
Remote access
Add-on: Remote Access Plus, or Endpoint Central
Mobile device management
Separate product: ManageEngine Endpoint Central
Microsoft 365 management
Separate product: ManageEngine M365 Manager Plus
Microsoft 365 backup
Separate product: ManageEngine RecoveryManager Plus
Security monitoring
Separate product: ManageEngine Log360
Vulnerability management
Separate product: ManageEngine Vulnerability Manager Plus
Credentials vault
Separate product: ManageEngine PAM360
Add-on means the vendor sells it as a separate product or paid extra. ManageEngine ServiceDesk Plus details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most IT teams running ManageEngine ServiceDesk Plus pay for several other tools beside it. Tenvara does these jobs too, on the same employee and device records, with one agent and one login.
See every comparisonSwitching
Moving from ManageEngine ServiceDesk Plus
A calm move, not a big bang. Run both side by side until your team is happy.
-
1
Bring in your employees, sites and devices
Connect your Microsoft 365 tenant so employees arrive with their departments. Import sites, devices and assets from CSV files in Settings, Migration, with a dry run that checks every row first.
Importing from CSV -
2
Rebuild your catalogue
Start from the catalogue items an install comes with, such as a laptop, software and access to a system, and add your own forms and approvals.
The service catalogue -
3
Connect your support mailbox
Point the mailbox employees already write to at Tenvara so new mail becomes tickets, and finish open requests in ServiceDesk Plus.
Email to ticket and alert rules -
4
Deploy the agent
Install the Tenvara agent on a few computers, then roll it out with your usual tool, so monitoring, patching and remote control are ready.
Installing the agent -
5
Run side by side, then go live
Run your imports again to catch up while both run. When the setup helper's checks are done, press We're live.
Running side by side and switching
ManageEngine ServiceDesk Plus pricing
ManageEngine publishes ServiceDesk Plus prices on its website, per technician, for cloud and on-premises editions, with some modules priced as add-ons. Check its pricing page for current prices.
Vendor pricing pageTenvara pricing
One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.
See pricingQuestions
ManageEngine ServiceDesk Plus vs Tenvara: FAQ
Yes. The Company edition is for an IT team that looks after its own organisation, with departments and employees, an employee portal, manager approvals, and purchasing with IT spend by department.
Tenvara does those jobs in the same app. One agent handles monitoring, patching, software, scripts and remote control, and your own Microsoft 365 tenant, backup, security detections and the credentials vault sit beside the service desk.
Yes. Self-host it on your own Linux server with Docker Compose, or have us run a hosted instance with updates, backups and monitoring included. It is the same product either way.
A request goes to the employee's department manager first and then to IT. A manager who is away is stood in for by their delegate, and a department with no manager goes straight to IT.
Employees come from Microsoft 365 with their departments. Sites, devices and assets import from CSV files with a dry run first, and imports can be run again while both tools run side by side.
More IT service management comparisons
Tenvara is coming soon.
Apply for the beta to run Tenvara side by side with ManageEngine ServiceDesk Plus before you decide, or get launch updates and hear first when pricing is announced.
Comparison based on publicly available information as of September 2026. ManageEngine ServiceDesk Plus is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources
- ServiceDesk Plus pricing
- ServiceDesk Plus features
- ServiceDesk Plus edition comparison
- ServiceDesk Plus SLA management
- ServiceDesk Plus change management
- ServiceDesk Plus incident management
- Major Incident Management extension
- ManageEngine Endpoint Central
- ManageEngine M365 Manager Plus
- ManageEngine RecoveryManager Plus
- ManageEngine Log360
- ManageEngine Vulnerability Manager Plus
- ManageEngine PAM360
- ServiceDesk Plus category, sub-category and item
- ServiceDesk Plus start and stop request timer
- ServiceDesk Plus configuring status