Compare: PSA and service desk
Syncro alternative: Tenvara
Syncro combines a PSA and an RMM in one product, priced per user with unlimited endpoints, and is popular with smaller MSPs. Tenvara covers the same two halves in one app and adds backup, security monitoring, documentation, chat and scheduling on the same agent. The biggest difference is billing: Syncro invoices and takes payments itself, while Tenvara hands invoices to Xero.
The tool today
What Syncro does
A combined PSA and RMM with invoicing, Splashtop remote access and Microsoft 365 tools. Made by Syncro. This is how the vendor describes it, in our words.
- Help desk and ticketing with a branded client portal.
- Automated billing and invoicing, with Xero and QuickBooks integrations.
- RMM for Windows, Mac, servers and network devices, with policies and scripting.
- Automated Windows patch management.
- Remote access through Splashtop, with session recording on the Team plan.
- Microsoft 365 security baselines and Entra ID actions on the Team plan.
Side by side
Tenvara vs Syncro
The PSA and service desk jobs that matter most, and how each product handles them.
Tickets and client portal
Help desk with a branded client portal
Quotes and proposals
Estimates
Monitoring and scripting
Policy based monitoring with scripting
Patching
Automated Windows patch management
Microsoft 365 management
On the Team plan
Microsoft 365 backup
Microsoft 365 Cloud Backup add-on
Add-on means the vendor sells it as a separate product or paid extra. Syncro details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running Syncro pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from Syncro
A calm move, not a big bang. Run both side by side until your team is happy.
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1
Set up customers, sites and contacts
There is no automatic import from Syncro, so add your customers, their sites and the contacts who raise tickets. Contact email addresses matter, as mail is matched on them.
Customers, sites and contacts -
2
Deploy the Tenvara agent alongside Syncro
Install the Tenvara agent next to the Syncro agent. Monitoring, patching and remote control start working straight away.
Installing the agent -
3
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets, and finish open tickets in Syncro.
Email to ticket and alert rules -
4
Set up contracts and the Xero export
Add each customer's monthly fee, included hours and overage rate, then set your Xero account codes and tax rate for the export.
Contracts and the Xero export -
5
Run both side by side, then switch
Run a month in parallel, check the Xero export against Syncro's invoices, then remove the Syncro agent.
Syncro pricing
Syncro publishes its prices on its website. Check its pricing page for current prices and terms.
Vendor pricing pageTenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
Syncro vs Tenvara: FAQ
For tickets, portal, quotes, monitoring, patching, remote access and Microsoft 365, yes. Invoicing moves to Xero, and there is no mobile app yet or network discovery.
More PSA and service desk comparisons
See Tenvara next to Syncro.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. Syncro is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources