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Compare: PSA and service desk

Syncro alternative: Tenvara

Syncro combines a PSA and an RMM in one product, priced per user with unlimited endpoints, and is popular with smaller MSPs. Tenvara covers the same two halves in one app and adds backup, security monitoring, documentation, chat and scheduling on the same agent. For billing, both invoice and take payments: Tenvara bills contracts and time as its own invoices, syncs them to Xero or QuickBooks Online and takes card or Direct Debit payments through your own Stripe or GoCardless account.

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Tenvara: PSA and service desk

The tool today

What Syncro does

A combined PSA and RMM with invoicing, Splashtop remote access and Microsoft 365 tools. Made by Syncro. This is how the vendor describes it, in our words.

  • Help desk and ticketing with a branded client portal.
  • Automated billing and invoicing, with Xero and QuickBooks integrations.
  • RMM for Windows, Mac, servers and network devices, with policies and scripting.
  • Automated Windows and third-party app patch management.
  • Remote access through Splashtop, with session recording on the Team plan.
  • Microsoft 365 security baselines and Entra ID actions on the Team plan.

Side by side

Tenvara vs Syncro

The PSA and service desk jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as backup, Microsoft 365 backup and security monitoring, in the same app.

Tickets and client portal

Tenvara Yes

SLAs, email to ticket and a passwordless portal Guide

Syncro Yes

Help desk with a branded client portal

Quotes and proposals

Tenvara Yes

Catalogue, proposals and online signature Guide

Syncro Yes

Estimates

Monitoring and scripting

Tenvara Yes

Policies, checks, thresholds and a signed script library Guide

Syncro Yes

Policy based monitoring with scripting

Patching

Tenvara Yes

Windows, macOS and Linux, plus third-party apps Guide

Syncro Yes

Windows updates plus third-party apps

Remote access

Tenvara Yes

Built in, in the browser Guide

Syncro Yes

Splashtop included

Microsoft 365 management

Tenvara Yes

Security checks, user actions, starters and leavers Guide

Syncro Yes

On the Team plan

Mobile app for technicians

Tenvara Yes

iOS and Android, phones and tablets Guide

Syncro Yes

iOS and Android

Invoicing and payments

Tenvara Yes

Invoices, card and Direct Debit, Xero or QuickBooks Guide

Syncro Yes

Invoicing, payments and accounting sync

Network discovery

Tenvara Yes

A probe per site, with a topology map Guide

Syncro Yes

On the Team plan

On hold with the SLA paused

Tenvara Yes

Hold with a reason and date, pausing chosen SLA clocks Guide

Syncro Yes

Chosen statuses pause the SLA timer

Newsletters to opted-in contacts

Tenvara Yes

Branded newsletters only to people who may get marketing Guide

Syncro Yes

Mailer campaigns to those set to receive marketing

Also in Tenvara

What else you get with Tenvara, in the same app

Endpoint, server and VM backup

Tenvara Yes

Image, folder and Hyper-V or Proxmox VM backups Guide

Syncro No

Not included; integrates with backup tools such as Acronis

Microsoft 365 backup

Tenvara Yes

Mail, OneDrive, SharePoint and Teams backed up and restored Guide

Syncro Add-on

Paid add-on: Syncro Microsoft 365 Cloud Backup

Security monitoring

Tenvara Yes

Security events from devices, Microsoft 365 and firewalls, with detections Guide

Syncro Add-on

Paid add-ons such as ThreatDown, Bitdefender and Guardz

Project management

Tenvara Yes

Phases, tasks, dependencies, timelines and budgets for each customer Guide

Syncro No

No project module; uses parent and child tickets

Status pages

Tenvara Yes

Branded status pages fed by monitoring, with subscriptions Guide

Syncro No

Not included

Vulnerability management

Tenvara Yes

Vulnerabilities on every device rated the vendor's way, prioritised, with the fix Guide

Syncro No

Not included; patch based Vulnerable Systems report

Mobile device management

Tenvara Yes

Apple and Android phones and tablets, with your own Apple and Google accounts Guide

Syncro No

Not included

Add-on means the vendor sells it as a separate product or paid extra. Syncro details come from the vendor's own website, see sources.

The one-app pitch

What else you'd replace

Most MSPs running Syncro pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.

See every comparison

Switching

Moving from Syncro

A calm move, not a big bang. Run both side by side until your team is happy.

How a gradual move to Tenvara works
  1. 1

    Import your customers, sites and contacts

    Export your customers, contacts and contracts from Syncro as CSV files and import them in Settings, Migration, where each customer's address becomes its main site. Tenvara reads Syncro's own export columns with a saved mapping, Verify checks the result and you can undo. Contact email addresses matter, as incoming mail is matched on them.

    Importing from other PSAs
  2. 2

    Deploy the Tenvara agent alongside Syncro

    Install the Tenvara agent next to the Syncro agent. Monitoring, patching and remote control start working straight away.

    Installing the agent
  3. 3

    Point your support mailbox at Tenvara

    Connect your Microsoft 365 support mailbox so new mail becomes tickets, and finish open tickets in Syncro.

    Email to ticket and alert rules
  4. 4

    Set up contracts and invoicing

    Check the contracts the import brought in as drafts and make them active, then connect Xero or QuickBooks Online if you use them, and Stripe or GoCardless for payments.

    Invoicing and payments overview
  5. 5

    Go live, then switch

    Run a month in parallel and compare Tenvara's invoice run with Syncro's invoices. The setup helper's go-live check confirms the essentials are in place before you remove the Syncro agent.

    Go-live and Health

Syncro pricing

Syncro publishes its prices on its website. Check its pricing page for current prices and terms.

Vendor pricing page

Tenvara pricing

One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.

See pricing

Questions

Syncro vs Tenvara: FAQ

Tickets and the client portal, quotes, monitoring, scripting, patching, remote access and Microsoft 365 management, plus backup, documentation, chat and scheduling in the same app.

Each customer has a contract with a monthly fee and included hours, overage or prepaid blocks. Invoice runs bill contracts, licences and time as invoices you review and send, synced to Xero or QuickBooks Online if you connect them, and paid by card or Direct Debit through your own Stripe or GoCardless account.

Yes. Remote control is part of the Tenvara agent and opens in the browser, peer to peer, with every session logged.

Yes. Install the Tenvara agent next to the Syncro agent, run a month in parallel and compare Tenvara's invoice run with Syncro's invoices before you switch.

Yes. Export your customers, contacts, contracts and open tickets from Syncro as CSV files and import them in Settings, Migration. Tenvara reads Syncro's own export columns with a saved mapping, Verify checks the result and you can undo the import.

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Tenvara is coming soon.

Apply for the beta to run Tenvara side by side with Syncro before you decide, or get launch updates and hear first when pricing is announced.

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Comparison based on publicly available information as of September 2026. Syncro is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.

Sources