Compare: PSA and service desk
Atera alternative: Tenvara
Atera combines RMM, a helpdesk with SLAs, a customer portal and billing, priced per technician however many devices you manage. Remote access comes through built-in integrations with tools like Splashtop and AnyDesk. Tenvara covers the same RMM and helpdesk ground in one app, with remote control built into its own agent and backup, Microsoft 365 management and security monitoring alongside.
The tool today
What Atera does
An RMM and helpdesk platform priced per technician, with billing and patching. Made by Atera Networks. This is how the vendor describes it, in our words.
- RMM with monitoring and IT automation profiles for Windows, macOS and Linux.
- Patch management for operating systems and third-party apps.
- Remote access through AnyDesk, Splashtop, TeamViewer and ScreenConnect.
- Helpdesk ticketing with SLAs and a customer portal with a knowledge base.
- Billing with contracts and invoice sync to QuickBooks and Xero.
- A mobile app for alerts, devices, tickets and time.
Side by side
Tenvara vs Atera
The PSA and service desk jobs that matter most, and how each product handles them.
Tickets with SLAs
SLA manager for response and resolution
Customer portal and knowledge base
Customer portal with knowledge base
Patching
OS and third-party patching
Remote access
Through AnyDesk, Splashtop and others
Scripts and automation
IT automation profiles
Backup
Offered as an add-on or partner solution
Add-on means the vendor sells it as a separate product or paid extra. Atera details come from the vendor's own website, see sources.
The one-app pitch
What else you'd replace
Most MSPs running Atera pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.
See every comparisonSwitching
Moving from Atera
A calm move, not a big bang. Run both side by side until your team is happy.
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1
Set up customers, sites and contacts
There is no automatic import from Atera, so add your customers, their sites and the contacts who raise tickets. Contact email addresses matter, as mail is matched on them.
Customers, sites and contacts -
2
Deploy the Tenvara agent alongside Atera
Install the Tenvara agent next to the Atera agent. Monitoring, patching and remote control start working straight away.
Installing the agent -
3
Recreate your patch and monitoring policies
Set patch approval, maintenance windows and alert thresholds by customer or device group before you switch Atera's off.
Patching -
4
Point your support mailbox at Tenvara
Connect your Microsoft 365 support mailbox so new mail becomes tickets, and finish open tickets in Atera.
Email to ticket and alert rules -
5
Run both side by side, then switch
Run a month in parallel, check the Xero export against your usual invoices, then remove the Atera agent.
Atera pricing
Atera publishes per-technician pricing for MSPs, a flat rate however many devices you manage. Some features, such as Network Discovery, are paid add-ons on some plans.
Vendor pricing pageTenvara pricing
One subscription, per technician or per endpoint, hosted or self-hosted, with every feature in every plan.
See pricingQuestions
Atera vs Tenvara: FAQ
For tickets, SLAs, the portal, monitoring, patching, scripts and remote access, yes. Invoicing moves to a Xero export, and there is no mobile app yet or network discovery.
More PSA and service desk comparisons
See Tenvara next to Atera.
A 30 minute walkthrough of the real product. Bring your list of what you use today and we'll show you where each part lives in Tenvara, and where it doesn't.
Comparison based on publicly available information as of September 2026. Atera is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.
Sources