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Beta

Compare: PSA and service desk

Atera alternative: Tenvara

Atera combines RMM, a helpdesk with SLAs, a customer portal and billing, priced per technician however many devices you manage. Remote access comes through built-in integrations with tools like Splashtop and AnyDesk. Tenvara covers the same RMM and helpdesk ground in one app, with remote control built into its own agent and backup, Microsoft 365 management and security monitoring alongside.

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Tenvara: PSA and service desk

The tool today

What Atera does

An RMM and helpdesk platform priced per technician, with billing and patching. Made by Atera Networks. This is how the vendor describes it, in our words.

  • RMM with monitoring and IT automation profiles for Windows, macOS and Linux.
  • Patch management for operating systems and third-party apps.
  • Remote access through AnyDesk, Splashtop, TeamViewer and ScreenConnect.
  • Helpdesk ticketing with SLAs and a customer portal with a knowledge base.
  • Billing with contracts and invoice sync to QuickBooks and Xero.
  • A mobile app for alerts, devices, tickets and time.

Side by side

Tenvara vs Atera

The PSA and service desk jobs that matter most, and how each product handles them. Then what else comes with Tenvara, such as backup, Microsoft 365 backup and Microsoft 365 management, in the same app.

Tickets with SLAs

Tenvara Yes

Response and resolution targets per priority Guide

Atera Yes

SLA manager for response and resolution

Customer portal and knowledge base

Tenvara Yes

Portal with tickets and published help articles Guide

Atera Yes

Customer portal with knowledge base

Patching

Tenvara Yes

Windows, macOS and Linux, plus third-party apps Guide

Atera Yes

OS and third-party patching

Remote access

Tenvara Yes

Built into the agent, in the browser Guide

Atera Yes

Through AnyDesk, Splashtop and others

Scripts and automation

Tenvara Yes

Signed script library, run now or on a schedule Guide

Atera Yes

IT automation profiles

Mobile app for technicians

Tenvara Yes

iOS and Android, phones and tablets Guide

Atera Yes

iOS and Android

Contracts and billing

Tenvara Yes

Native invoices, Xero or QuickBooks sync Guide

Atera Yes

Billing with QuickBooks and Xero sync

Network discovery

Tenvara Yes

A probe per site, with a topology map Guide

Atera Add-on

Paid add-on on some plans

Information requests and conditional forms

Tenvara Yes

Conditional forms, tables and secrets to the vault Guide

Atera Yes

Ticket form templates with dependent dropdowns

On hold with the SLA paused

Tenvara Yes

Hold with a reason and date, pausing chosen SLA clocks Guide

Atera Yes

Pending status pauses the SLA

Ticket categories

Tenvara Yes

Three levels deep, required per queue, used in SLAs Guide

Atera Yes

Ticket types plus custom fields such as Product Family

Also in Tenvara

What else you get with Tenvara, in the same app

Endpoint, server and VM backup

Tenvara Yes

Image, folder and Hyper-V or Proxmox VM backups Guide

Atera Add-on

Paid integrations such as Acronis and Axcient

Microsoft 365 backup

Tenvara Yes

Mail, OneDrive, SharePoint and Teams backed up and restored Guide

Atera Add-on

Paid integrations such as Acronis

Microsoft 365 management

Tenvara Yes

Every customer tenant, its users, licences, starters and leavers Guide

Atera No

Not included

Security monitoring

Tenvara Yes

Security events from devices, Microsoft 365 and firewalls, with detections Guide

Atera Add-on

Paid integrations such as Bitdefender and Cynet

Quotes and proposals

Tenvara Yes

Branded proposals with customer e-signature Guide

Atera No

Not included; integrates with Zomentum

Project management

Tenvara Yes

Phases, tasks, dependencies, timelines and budgets for each customer Guide

Atera No

No project module; uses parent and child tickets

Procurement and stock

Tenvara Yes

Suppliers, purchase orders, stock and distributor price feeds Guide

Atera No

Not included; asset tracking only

Status pages

Tenvara Yes

Branded status pages fed by monitoring, with subscriptions Guide

Atera No

Not included

Add-on means the vendor sells it as a separate product or paid extra. Atera details come from the vendor's own website, see sources.

The one-app pitch

What else you'd replace

Most MSPs running Atera pay for several other tools beside it. Tenvara does these jobs too, on the same customer record, with one agent and one login.

See every comparison

Switching

Moving from Atera

A calm move, not a big bang. Run both side by side until your team is happy.

How a gradual move to Tenvara works
  1. 1

    Import your customers, sites and contacts

    Import customers, sites and contacts from a CSV export, with a dry run first. Contact email addresses matter, as incoming mail is matched on them.

    Importing from CSV
  2. 2

    Deploy the Tenvara agent alongside Atera

    Install the Tenvara agent next to the Atera agent. Monitoring, patching and remote control start working straight away.

    Installing the agent
  3. 3

    Recreate your patch and monitoring policies

    Set patch approval, maintenance windows and alert thresholds by customer or device group before you switch Atera's off.

    Patching
  4. 4

    Point your support mailbox at Tenvara

    Connect your Microsoft 365 support mailbox so new mail becomes tickets, and finish open tickets in Atera.

    Email to ticket and alert rules
  5. 5

    Run both side by side, then switch

    Run a month in parallel, compare Tenvara's invoice run with your usual invoices, then remove the Atera agent.

Atera pricing

Atera publishes per-technician pricing for MSPs, a flat rate however many devices you manage. Some features, such as Network Discovery, are paid add-ons on some plans.

Vendor pricing page

Tenvara pricing

One product with every feature included, hosted or self-hosted. Tenvara is new and in beta, and pricing is announced before launch.

See pricing

Questions

Atera vs Tenvara: FAQ

Tickets with SLAs, email to ticket, the customer portal, monitoring, patching, scripts and remote access, plus contracts, invoicing and network discovery.

It is built into the Tenvara agent. Press Remote in on a device, a ticket or a tray chat and the screen opens in your browser, peer to peer, with every session logged.

Yes. The Tenvara agent installs next to the Atera agent with a one-line command, so you can set up policies, run a month in parallel and switch customer by customer.

Device and Microsoft 365 backup, Microsoft 365 management, security monitoring, documentation, chat, scheduling, quotes and reports, all sharing one login and one set of customers.

Yes. Export your customers, sites and contacts to CSV and import them in Settings, Migration, with column mapping, a dry run first and undo if you need it.

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Tenvara is coming soon.

Apply for the beta to run Tenvara side by side with Atera before you decide, or get launch updates and hear first when pricing is announced.

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Comparison based on publicly available information as of September 2026. Atera is a trademark of its owner; Tenvara is not affiliated with it. Spotted something out of date? Tell us and we'll correct it.

Sources